JOB SCOPE:
Ensure that all guests are served to the hotel’s standard in the Restaurant / Bar / Lounge areas.

Display highest standards of hospitality and welcome are demonstrated at all times within all food

and beverage areas
JOB RESPONSIBILITIES:
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General Responsibilities:_
Ensure has acknowledged handovers from previous shifts

Demonstrate pride at work place with a high level of commitment towards achieving

organizational objectives

Treats all guests and colleagues in a polite and courteous manner at all times. Prompt, caring and

helpful manner

Anticipate guest’s needs wherever possible and react to these timely

Promote a helpful and qualified image to the internal and external customer

Ascertain a high level of guest satisfaction (ensure zero complaints of department)

Use guest names whenever appropriate

Has a valuable knowledge of different types of rooms, resorts facilities, hours of restaurant

the operation, any special functions, and events to held in the resort

Aware of our city/destination, places of interest, shopping areas

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Specific Responsibilities:_
Assist with the preparation (Mise-en-Place) of an outlet for service including:
Cleaning of restaurant equipment
Receiving and storage of goods/supplies
Cleaning and maintaining glassware for service
Cleaning and maintain flatware for service
Cleaning and maintain chinaware for service
Preparing the side stations
Preparing buffet for service
Preparing service equipment and materials
Assisting with table preparation

Greets guests and presents them with the menu

Suggest food and beverages to the guest and upsell items whilst taking the order

Pickup and serve beverages as per the guest order

Take food and beverage orders from the guest and key the order in the Point of sale (POS) system

ensuring entering the special requirements made by the guest whilst ordering the food eg: no

Garlic, less spicy, etc.

Co-ordinate with the bus person, kitchen staff, bar staff t

📌 Guest Service Personnel Hassan (India)
🏢 Rosetta Hospitality
📍 India