Telecaller & Backend Executive

Job Type: Full-Time
Work Location: In Person
Experience: Freshers & Experienced Candidates Welcome

Job Overview

We are looking for a dedicated, organized, and enthusiastic Telecaller & Backend Executive to join our team. The ideal candidate will be responsible for handling customer calls, follow-ups, maintaining databases, supporting day-to-day backend operations, and assisting with basic accounting and financial record management.

This role is suitable for someone who has good communication skills, basic computer knowledge, and an interest in handling both administrative and accounts-related tasks.

Key Responsibilities

Telecalling & Customer Coordination

- Make outbound calls to prospective and existing customers.
- Handle inbound customer inquiries and provide appropriate information.
- Conduct regular follow-ups with leads and customers.
- Maintain professional communication with customers over calls, WhatsApp, and email.
- Record call details, customer responses, and follow-up status accurately.
- Coordinate with the sales and management team regarding customer requirements and follow-ups.

Backend Operations & Administration

- Maintain and regularly update customer databases and records.
- Perform data entry and ensure accuracy of information.
- Prepare and maintain daily/weekly reports and documentation.
- Manage basic office records, files, and business-related documentation.
- Coordinate with internal team members to ensure smooth day-to-day workflow.
- Assist in maintaining organized records of leads, customers, payments, and other business information.

Basic Accounts & Finance Support

- Maintain basic records of invoices, bills, expenses, and payments.




- Assist in recording customer payments and outstanding amounts.
- Maintain basic sales and expense records in MS Excel.
- Assist in preparing easy financial and payment-related reports.
- Support the accounts team with data entry and record maintenance.
- Basic knowledge of Tally, bookkeeping, invoicing, or accounting software will be an added advantage.

Requirements

- Good communication skills in Hindi and basic English.
- Basic knowledge of MS Excel, MS Word, Email, and Google Sheets.
- Basic understanding of accounting and bookkeeping.
- Ability to maintain invoices, bills, payment records, and expense details.
- Basic knowledge of Tally or accounting software will be preferred.
- Good typing and data-entry skills with attention to detail.
- Ability to multitask and manage customer records and backend activities efficiently.
- Good organizational and follow-up skills.
- Positive attitude, willingness to learn, and ability to work as part of a team.
- Freshers and candidates with relevant experience are welcome to apply.

Preferred Candidate Profile

The ideal candidate should be someone who is comfortable handling customer calls, follow-ups, data management, backend coordination, and basic accounting work. Candidates who have a combination of communication skills + computer knowledge + basic accounts knowledge will be preferred.

What We Offer

- Growth and learning opportunities.
- Opportunity to develop skills across Telecalling, Customer Coordination, Backend Operations, and Basic Accounts.
- Friendly and professional working environment.
- Supportive team and learning-oriented culture.
- Opportunities for career growth within the organization.

Work Location: In Person

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Telecaller & Backend Executive (Panchkula)
🏢 Livi India
📍 Panchkula