The F&B; Waiter is responsible for providing professional and friendly food and beverage service to guests, ensuring high standards of hospitality, cleanliness, and customer satisfaction.
Key Responsibilities
- Greet and welcome guests in a polite and professional manner.
- Present menus and explain food and beverage items when required.
- Take accurate food and beverage orders from guests.
- Serve food and beverages efficiently and according to hotel standards.
- Ensure tables, service areas, and restaurant equipment are clean and properly arranged.
- Coordinate with the kitchen and other departments to ensure timely service.
- Handle guest requests, complaints, and special requirements professionally.
- Check guest satisfaction during and after service.
- Prepare and explicit tables before and after guest service.
- Follow proper hygiene, grooming, and food-safety standards.
- Maintain knowledge of menu items, promotions, and hotel services.
- Prepare bills and coordinate with the cashier when required.
- Follow hotel policies,
procedures, and safety regulations.
- Assist in maintaining smooth operations of the restaurant and other F&B; outlets.
Skills & Qualifications
- Previous experience in a hotel or restaurant is preferred.
- Good communication and interpersonal skills.
- Customer-service oriented with a positive attitude.
- Basic knowledge of food and beverage service.
- Ability to work under pressure and in a team.
- Good personal hygiene and professional grooming.
- Willingness to work flexible shifts, weekends, and holidays.
Key Competencies
- Guest Handling
- Communication Skills
- Teamwork
- Time Management
- Product Knowledge
- Attention to Detail
- Skilled Grooming
- Customer Service
Reporting To: F&B; Supervisor / Restaurant Manager