Adobe Experience Platform (AEP) Technical Lead / Platform Engineer

Job Summary

We are seeking an experienced Adobe Experience Platform (AEP) Technical Lead / Platform Engineer to provide technical leadership and hands-on engineering support across a large-scale Adobe Digital Experience Platform ecosystem. This role is responsible for enhancing platform stability, reducing operational and integration backlog, improving customer data activation, and establishing scalable engineering and operational best practices.

The ideal candidate will have extensive hands-on expertise with Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), and Adobe Journey Optimizer (AJO), along with experience integrating enterprise marketing platforms, customer data solutions, and consent management systems. This individual will collaborate with cross-functional teams including engineering, product, marketing, data, and security to deliver reliable, scalable, and efficient digital customer engagement solutions.

Key Responsibilities

- Serve as the primary technical expert for Adobe Experience Platform (AEP), Adobe Real-Time CDP (RT-CDP), and Adobe Journey Optimizer (AJO).
- Design, configure, and support customer data ingestion, schemas, identity resolution, customer profiles, audience segmentation, and activation workflows.
- Develop, maintain, and optimize integrations between Adobe Experience Platform, enterprise applications, APIs, marketing automation platforms, and consent management solutions.
- Support customer journey orchestration and ensure reliable campaign execution across digital channels.
- Troubleshoot production incidents, platform issues, and integration failures while driving root cause analysis and long-term resolution.
- Improve platform reliability by reducing technical debt, enhancing integration patterns,



and implementing engineering best practices.
- Coordinate platform releases, deployments, configuration changes, and production support activities.
- Develop automation to streamline operational processes and reduce manual effort.
- Create and maintain architecture documentation, operational runbooks, support procedures, and knowledge transfer materials.
- Partner with engineering, product, marketing, data, and security teams to establish scalable governance, operational standards, and support models.
- Support migration initiatives involving consent and preference management platforms.

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 7+ years of experience implementing, integrating, and supporting enterprise digital marketing or customer engagement platforms.
- Deep hands-on experience with:
- Adobe Experience Platform (AEP)
- Adobe Real-Time Customer Data Platform (RT-CDP)
- Adobe Journey Optimizer (AJO)
- Strong experience integrating Adobe platforms with enterprise applications and REST APIs.
- Solid understanding of:
- Customer identity resolution
- Customer profiles
- Audience segmentation
- Customer data activation
- Event ingestion
- Journey orchestration
- Experience supporting production SaaS platforms and mission-critical enterprise integrations.
- Strong troubleshooting, root cause analysis,



and operational support experience.
- Experience producing technical documentation, architecture diagrams, operational procedures, and support documentation.

Preferred Qualifications

- Experience with Oracle Eloqua.
- Experience with Transcend or similar consent and preference management platforms.
- Experience working within the Adobe Experience Cloud ecosystem.
- Strong knowledge of REST APIs, JSON, OAuth, and integration middleware.
- Experience working in highly regulated industries such as healthcare, financial services, or insurance.
- Experience implementing automation, DevOps practices, and operational improvements for SaaS platforms.

Desired Skills

- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work effectively with cross-functional teams.
- Self-driven with a strong sense of ownership and accountability.
- Ability to manage multiple priorities in a fast-paced enterprise environment.

Success Measures

Success in this role will be demonstrated by:

- Improved stability and reliability of the Adobe Experience Platform ecosystem.
- Reduction in recurring production and integration issues.
- Faster and more effective audience creation and customer data activation.
- Reliable customer journey orchestration and campaign execution.
- Improved incident response and resolution times.
- Increased operational automation and reduced manual effort.
- Successful implementation or migration of consent and preference management capabilities.
- Comprehensive technical documentation, architecture diagrams, and operational runbooks.
- Establishment of a scalable and sustainable operational support model.

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: Remote

📌 Adobe Experience Platform (AEP) Technical Lead / Platform Engineer (India)
🏢 Bitcot Technologies
📍 India