We're looking for a Customer Support Executive to provide timely, professional support to customers. You will be responsible for handling customer queries, resolving product and account-related issues, coordinating with internal teams for technical escalations, and ensuring a positive customer experience.

Key Responsibilities

Customer Support & Issue Resolution

Technical Escalation & Internal Coordination

Customer Guidance & Product Support

Customer Service

Customer Feedback & Reporting

What We're Looking For

 1–3 years of experience in Customer Support, Technical Support, Customer Service, or a similar role, preferably in B2B SaaS.

 Good problem-solving skills and the ability to understand and troubleshoot customer issues.





 Good written and verbal communication skills with a professional and customer-friendly approach.

 Ability to coordinate effectively with Product, Tech, Engineering, and Sales teams.

 Familiarity with CRM/helpdesk tools such as Zendesk, Freshdesk, HubSpot, or similar.

 Robust follow-up skills, ownership, and attention to detail.

 Prior exposure to solar, construction-tech, or engineering software is an advantage but not mandatory.

Pay: ₹30,000.00 per month

Work Location: In person

📌 Customer Support Specialist (Chennai)
🏢 Sheroes
📍 Chennai