- Manage customer relationships and act as the main point of contact
- Oversee export & import documentation and shipment coordination
- Lead and monitor the customer service team
- Coordinate with operations, shipping lines, airlines, and transporters
- Resolve customer issues and ensure timely delivery
- Support billing accuracy and service performance reporting
Requirements
- 3+ years experience in freight forwarding / logistics (Export & Import)
- Solid knowledge of shipping & customs documentation
- Team handling and customer management skills
- Good communication and problem-solving ability
Preferred
- Experience with logistics software (CargoWise, Freight Tiger, SAP, etc.)