1. Any Degree

2. 5- 7 years of experience as Service Delivery Manager

3. IT Asset Management - End to End Lifecycle Management of IT Assets including Procurement, Deployment, Utilization and Disposal.

4. IT Service Delivery - Ensuring seamless service operations aligned with ITIL standards and organizational goals.

5. Customer Relationship Management - Building and sustaining long term client relationships with a focus on service excellence.

6. SLA & Compliance Management - Monitoring service level agreements and ensuring regulatory, process and contractual compliance.

7. Vendor & Contract Management - Handling AMC, Vendor Negotiations and Third party service coordination.

8.



Incident & Problem Management - Quick resolution of issues to minimize downtime and improve service reliability.

9. Process Improvement - Driving cost optimization, efficiency and automation in IT operations.

10. Reporting & Analytics - Generating MIS Reports, asset tracking dashboards and performance metrics for Management.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- IT: 2 years (Preferred)
- total work: 2 years (Preferred)

Work Location: In person

📌 Service Delivery Manager ( IT Products & Services ) (India)
🏢 ARMTECH COMPUTER SERVICES PRIVATE
📍 India