Assistant Store Manager – Kiosk

Location: Palladium Ahmedabad / Gandhinagar
Brand: Isharya
Function: Retail
Experience: 4–7 years
Employment Type: Full-time

About the Role

We are looking for a commercially driven and people-oriented Assistant Store Manager – Kiosk to take ownership of the overall sales, customer experience and day-to-day operations of our Palladium kiosk.

The role will be responsible for driving kiosk performance, managing the team, improving retail KPIs, building customer relationships through CRM and ensuring that the kiosk consistently delivers a premium Isharya experience.

Key ResponsibilitiesSales & Business Performance

- Own and drive daily, monthly and annual kiosk sales targets.
- Monitor and improve key retail KPIs including Conversion, ATV, UPT, productivity, repeat sales and customer retention.
- Analyse daily/weekly sales performance and identify opportunities to improve business performance.
- Drive cross-selling and up-selling opportunities across categories.
- Ensure effective utilisation of peak hours, mall footfall and customer opportunities.
- Take ownership of achieving and exceeding kiosk targets.

Customer Experience & CRM

- Ensure every customer receives a personalised and premium shopping experience.
- Handle premium, VIP and high-value customers personally where required.
- Drive effective use of CRM and customer data to build long-term customer relationships.
- Ensure customer database is updated accurately with purchase history, preferences, occasions and follow-up details.
- Drive customer follow-ups for current launches, collections, occasions and personalised recommendations.
- Focus on repeat purchases, clienteling, customer retention and referrals.
- Monitor customer feedback and ensure timely resolution of complaints.

Team Management





- Lead, coach and motivate the FC and Sr. FC team.
- Set daily priorities and allocate responsibilities based on business requirements.
- Monitor individual team performance against sales and KPI targets.
- Coach team members on selling, styling, conversion, ATV, UPT and customer handling.
- Conduct regular performance discussions and provide on-the-job training.
- Ensure high standards of grooming, discipline and customer service.

Kiosk Operations

- Ensure the kiosk is maintained as per VM and brand guidelines.
- Monitor product availability, replenishment and stock movement.
- Ensure regular stock checks and coordination with the warehouse/internal teams.
- Manage daily opening and closing procedures.
- Coordinate with mall management for operational requirements.
- Manage team rosters, attendance, leaves and daily manpower requirements.
- Ensure compliance with company policies and mall operating guidelines.
- Share regular sales, customer and operational reports with the Retail/Business Head.

Key Skills

- Strong retail sales and business acumen.
- Proven experience in achieving and exceeding sales targets.
- Strong understanding of ATV, UPT, Conversion, productivity and other retail KPIs.
- Excellent CRM and customer relationship management skills.
- Strong team management and coaching abilities.
- Excellent communication and premium customer-handling skills.
- Strong problem-solving and decision-making abilities.
- High level of ownership and accountability.
- Well-groomed, confident and comfortable representing a premium/luxury brand.

Preferred: Experience in jewellery, luxury, premium fashion, beauty or lifestyle retail, preferably with experience managing a store, kiosk or high-footfall retail format.

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Assistant Store Manager (India)
🏢 Isharya
📍 India