Telecalling Executive

Department

Sales / Customer Relations

Industry

Retail

Experience

1–2 Years in Tele calling/ Retail / Customer Service

We are looking for an energetic and customer-focused Tele calling Executive to handle customer calls, generate sales leads, follow up with existing customers, and support the retail sales team. The candidate should have good communication skills, a pleasant attitude, and the ability to achieve calling and sales targets.

Key Responsibilities

- Make outbound calls to existing and potential customers.
- Follow up with customers regarding products, offers, new arrivals, promotions, and sales.
- Generate sales leads through telecalling and convert leads into store visits and sales.
- Maintain regular follow-up with customers and update call status.
- Handle customer queries and provide accurate information about products and offers.
- Invite customers to the store for new collections, promotional events, and special offers.
- Maintain and update customer databases and calling records.
- Coordinate with store sales staff regarding customer requirements and follow-ups.
- Achieve daily, weekly, and monthly calling and sales targets.
- Maintain good relationships with existing customers and encourage repeat purchases.




- Collect customer feedback and share important information with the reporting manager.
- Prepare daily calling reports and submit them to the concerned manager.
- Ensure professional and polite communication with every customer.
- Follow company policies, procedures, and customer service standards.

Required Skills

- Good verbal communication skills in English and Telugu.
- Hindi communication will be an added advantage.
- Good convincing and negotiation skills.
- Customer handling and relationship management skills.
- Basic knowledge of MS Excel and computer applications.
- Ability to handle multiple customer calls and follow-ups.
- Positive attitude and willingness to learn.
- Good telephone etiquette.

Qualification

- Minimum Intermediate / Graduation.
- Previous experience in Retail Tele calling, Customer Service, or Sales is preferred.

Key Performance Indicators (KPIs)

- Daily outbound calls.
- Customer follow-ups completed.

Preferred Candidate Profile

- Candidates with retail or fashion/lifestyle industry experience will be an advantage.
- Should be comfortable working with sales targets.
- Should have a customer-friendly and professional approach.

Pay: ₹14,000.00 - ₹17,000.00 per month

Advantages:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Tele Calling Executive (India)
🏢 GAYATHRI SAREE HOUSE
📍 India