- Lead solution design Support delivery operations for Trust Safety services including content moderation annotation ad review platform integrity policy operations AI safety fraud risk and human in the loop services
- Analyze RFPs client requirements volumes workflows SLAs risks languages and locations to define scope assumptions dependencies and design principles
- Design operating models process architecture delivery locations role structures governance quality controls training workforce plans escalations and transition approaches
- Build effort and FTE models using volume AHT productivity shrinkage coverage quality and support ratio assumptions
- Create proposals solution narratives presentations process flows assumptions risk registers implementation plans and executive summaries
- Identify automation analytics AI and workflow enablement opportunities while ensuring human oversight privacy security and responsible AI controls
- Maintain reusable practice assets benchmarks templates credentials case studies estimation tools and knowledge repositories
- Support practice delivery through pursuit trackers action logs capability plans governance reviews stakeholder updates and closure of dependencies
- Mentor junior team members review deliverables and support capability development across Trust Safety solution design
- Support practice strategy through market research competitive analysis capability gap identification leadership updates and current service offering development