Job Summary:

We are seeking an experienced and proactive Service Department Service Supervisor to oversee and coordinate the activities of our service department staff. The Service Supervisor will ensure that service tasks are performed efficiently and to the highest quality standards, provide technical support, handle customer issues, and maintain comprehensive service records. The ideal candidate will have strong leadership skills, technical expertise, and a commitment to delivering exceptional service.

Key Responsibilities:

1. Supervision and Coordination:

- Supervise and coordinate the activities of the service department staff, including scheduling, task assignment, and performance monitoring.
- Ensure that all service tasks are completed efficiently and in accordance with established quality standards.

2. Technical Guidance and Support:

- Provide technical guidance and support to service technicians, assisting with troubleshooting and resolving complex issues.
- Stay updated on industry advancements and new technologies to effectively support the team.

3. Workflow Management:

- Monitor workflow and make necessary adjustments to meet deadlines and exceed customer expectations.
- Identify and address any bottlenecks or issues affecting service efficiency.

4. Customer Complaint Handling:

- Handle customer complaints or issues promptly, ensuring satisfactory resolutions.
- Communicate effectively with customers to understand their concerns and provide appropriate solutions.

5. Record Keeping and Documentation:

- Maintain and update service records, reports, and documentation in accordance with company policies and procedures.




- Ensure that all records are accurate and accessible for review and analysis.

6. Training and Development:

- Conduct regular training sessions for the service team to keep them up-to-date with the latest techniques, tools, and industry standards.
- Promote ongoing learning and development within the team to enhance their skills and performance.

7. Performance Evaluation:

- Evaluate staff performance and provide constructive feedback, coaching, and development opportunities.
- Implement performance improvement plans as needed and recognize achievements.

Qualifications:

- Bachelor’s degree in a related field (e.g., Engineering, Technical Management) or equivalent experience.
- Proven experience in a supervisory role within a service or technical environment.
- Robust technical knowledge and problem-solving skills.
- Excellent leadership and team management abilities.
- Effective communication and interpersonal skills for handling customer interactions and staff supervision.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using service management software and tools.

Preferred Skills:

- Experience with service department operations and industry best practices.
- Certification or training related to technical or service management.

Working Conditions:

- Full-time position.
- Office and field-based with occasional travel to service locations.
- Requires interaction with both internal staff and external customers.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Supervisor (India)
🏢 Moksha E Distribution Private
📍 India