Role : Customer Experience Advisor – North America
Location: Bengaluru, Karnataka
Job Type: Full-Time
Experience: Minimum 1 year of international customer service experience
Shift: 8:00 PM – 5:00 AM IST
Work Week: 5 Days | Saturday & Sunday Week-Offs
Salary: ₹3.75 LPA + Sales Commissions + Shift Allowances

Job Overview

We are looking for a highly motivated and customer-focused Customer Experience Advisor – North America to join our team.

In this role, you will be the first point of contact for professionals and customers across the United States and Canada. The ideal candidate should have excellent English communication skills, a proactive approach, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Roles & Responsibilities :

- Act as the first point of contact for professionals and customers across the US and Canada.
- Work in the 8:00 PM – 5:00 AM IST shift.
- Become a product expert and assist recent and existing professionals with queries related to our offerings.
- Handle inbound calls and emails and ensure prompt and effective resolution of customer concerns.
- Use the Zendesk ticketing system to manage customer emails and support tickets.
- Handle unresolved queries and escalate complex issues when required.
- Identify and execute sales opportunities where applicable.
- Consistently meet Customer Success KPIs.




- Resolve customer issues within the defined Turnaround Time (TAT).
- Maintain high standards of customer service and customer satisfaction.

Required Skills & Experience :

- Excellent spoken and written English communication with a clear and confident communication style.
- Minimum 1 year of experience handling international customers.
- Strong problem-solving and selling skills.
- Comfortable using laptops/computers with above-average typing speed.
- Excellent attention to detail and organizational skills.
- Highly motivated, driven, and committed to a strong work ethic.
- Willingness to learn and grow within the organization.
- Self-starter with the ability to work independently and collaboratively as part of a team.

What We Offer

✅ ₹3.75 LPA salary
✅ Sales Commissions
✅ Shift Allowances as applicable
✅ 5-day work week
✅ Saturday & Sunday week-offs
✅ Two-way cab facility
✅ 33+ paid days off annually
✅ Quarterly team socials
✅ Learning & Development programs
✅ Collaborative and supportive work environment
✅ Career growth and advancement opportunities
✅ Healthcare insurance for you and your family

Shift Details

8:00 PM – 5:00 AM IST

Week-Offs: Saturday & Sunday

Pay: ₹300,000.00 - ₹375,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Experience Advisor – North America (India)
🏢 Kiara Global Services
📍 India