Position: Medical Call Center Executive/International Patient Coordinator

Process: International Patient Coordination – Supporting Dr Safeenas Wellness Clinic, Dubai (Dubai Operations)

Location: Kochi, Kerala, India

Position Overview

We are seeking qualified and patient-oriented Medical Call Center Executives to support international patient coordination for Dr Safeenas Wellness Clinic, Dubai.

The team based in Kochi will be responsible for managing patient inquiries generated through digital platforms, providing initial guidance on services, scheduling appointments, and conducting patient follow-ups for no-show clients.

Key Responsibilities

Lead Management:

* Respond to patient inquiries received through social media platforms, WhatsApp, website, and other digital channels.

* Provide accurate information regarding treatments, consultations, and services offered.

* Guide potential patients and convert inquiries into confirmed consultations.

Appointment Scheduling:

* Schedule doctor consultations and appointments as per availability.

Patient Follow-up:

* Conduct follow-up calls and messages for prospective patients.

* Contact patients who missed their scheduled appointments (No-show patients).

* Maintain regular communication with patients until their appointment is confirmed.

Coordination with Dubai Clinic:

* Share patient details, booking updates, and relevant information with the clinic team in Dubai.





* Ensure smooth coordination between the call center team and the on-site counsellors and operations team.

Documentation and Reporting:

* Maintain accurate lead records and updates in CRM systems.

* Prepare daily updates and lead status reports for internal review.

Eligibility Criteria

Educational Qualification (Preferred)

Candidates with a medical or healthcare background are preferred, including:

* BSc Nursing / GNM, BPT / MPT (Physiotherapy), Allied Health Sciences BAMS / BHMS / BNYS, Cosmetology / Aesthetic Therapy, MHA / MBA (Healthcare Administration)

Experience

* Prior experience in medical call centers, patient coordination, or healthcare customer service is preferred.

* Experience handling international patients or healthcare sales coordination will be an advantage.

Language Requirements (Mandatory)

* English – Fluent

* Hindi – Fluent

* Malayalam – Fluent

Additional languages will be considered an advantage.

Key Skills and Competencies

* Excellent communication and interpersonal skills

* Solid patient counseling and coordination ability

* Ability to handle high volumes of inquiries and follow-ups efficiently

* Good organizational and documentation skills

* Professional and empathetic patient handling approach

Send CV’s to [email protected]

Whatsapp: +91-XXXXXXXXXX

Job Type: Full-time

Pay: From ₹30,000.00 per month

Work Location: Remote

📌 Medical Call Center Executive / International Patient Coordinator (India)
🏢 Dr Safeenas Wellness Clinic
📍 India