About the role:
We are looking for a Customer Support Specialist to assist our customers with their escalations when using our products and services. The candidate will provide excellent customer support during resolution of customer queries, recommending solutions and guiding users through features and functionalities.

Responsibilities:
The primary responsibility of the role is to interface with our customers. The candidate is responsible for managing customer expectations and escalations. Some of the responsibilities would be as follows-

- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report any malfunctions.
- Update our internal database with information about issues and customer escalations.
- Follow up with customers to ensure their escalations are resolved
- Gather customer feedback.

Requirements

- 1 -4 years experience




- Experience talking to customers or a similar support role
- Experience with MS Office
- Exposure to database management software such as Freshdesk
- Excellent communication and problem-solving skills
- Patience and customer empathy

Key Takeaways

- You to be a part of a small, but a super capable team.
- The prospect to work closely with founders to define, scope, estimate and plan various aspects of the operations process. Being one of the first hires at Swift, you will be involved in both high and low-level decision making. This means a lot of ownership, which we cultivate by having a flat structure.
- Competitive compensation

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 CSE (Customer Support Executive) (India)
🏢 Swift
📍 India