Key Responsibilities:

● Respond promptly and courteously to customer queries, complaints, and requests via

phone, email, WhatsApp, and other communication channels.

● Maintain and update customer databases, trackers, and online resource repositories

(e.g., Google Sheets, Excel, shared drives, CRM tools) with accuracy and consistency.

● Coordinate with internal teams to resolve customer issues quickly, escalating complex

cases where necessary.

● Track, organize, and manage online resources such as documents, forms, links, course

materials, or product information to ensure they are current, well-structured, and easy to

locate.

● Follow up proactively with customers to ensure their needs have been fully addressed

and to gather feedback.

● Manage logistics-related coordination (e.g., courier tracking, dispatch records, delivery

confirmations) where applicable to the role.

● Prepare regular reports and summaries on customer interactions, resolution timelines,

and resource usage for management review.

● Identify recurring customer concerns and suggest process improvements to enhance

service quality.

● Maintain confidentiality and accuracy while handling customer data and organizational

records.

● Support cross-functional teams with administrative and coordination tasks as needed.

Key Skills & Competencies:

● Caring & Prompt Communicator - Genuinely attentive to customer needs, responds

quickly, and communicates with warmth, clarity, and professionalism.





● Strong verbal and written communication skills in English.

● Excellent organizational skills with high attention to detail.

● Ability to multitask and manage multiple queries or resources simultaneously without

compromising quality.

● Proactive problem-solving mindset with a solutions-first approach.

● Comfortable working with online tools, spreadsheets, and digital documentation

systems.

● Patience, empathy, and a customer-first attitude, even in high-pressure situations.

● Ability to work both independently and collaboratively within a team.

● Solid follow-through and reliability in meeting deadlines and commitments.

Qualifications & Experience Required:

● Bachelor's degree in any discipline (Business Administration, Communications, or

related field preferred).

● 1–3 years of experience in customer service, client relations, back-office coordination, or

online resource/content management.

● Prior experience in handling customer queries across multiple channels (calls, email,

chat) is an advantage.

● Basic understanding of data management and digital documentation practices.

Preferred Tools:

● Google Workspace (Google Sheets, Docs, Drive, Gmail)

● Microsoft Office (Excel, Word, PowerPoint)

● CRM Tools (HubSpot, Zoho CRM, Salesforce or similar)

● WhatsApp Business / / communication platforms

● Zoom, Google Meet, Microsoft Teams

● Basic familiarity with courier/logistics

Pay: ₹11,848.11 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care & Online Resource Management Executive (India)
🏢 World Human Development Center
📍 India