About ‘The Plus Size Store’ By Meera Creations

We are a direct-to-consumer (D2C) women’s ethnic wear brand specialized in curating beautiful and trendy garments for our Plus Size Queens. We strongly believe that -

You are already beautiful, "Our mission is to make you feel that way."

We are India’s most loved brand in our segment. Our journey began from a 10X10 feet store, driven by the realization that there were very few options available to fulfill the fashion requirements of plus-size beauties. Often, they were greeted with the disheartening statement:

“INKA SIZE TOH YAHA NAHI MILEGA”

Starting from an Instagram page with an initial investment of INR 50,000, we have faced numerous challenges to enhance our skills and build a happy customer base. Today, we are a rapidly growing team of 50+ people, supported by a dedicated production team. We have a trusted customer base of 2.5 lakh women and a strong presence on all major social media platforms, with 380K followers on Instagram and 55K on Facebook.

What Are We Looking For?

We are looking for a Customer Support & Sales Executive with exceptional qualities, dedication, and strong communication skills.

What You Will Be Responsible For:

Provide Excellent Customer Support:

- Respond to customer inquiries promptly and accurately via phone, email, social media, or chat.
- Identify customer needs and provide clear and helpful information about our products or services.
- Assist customers with product malfunctions by testing different scenarios or impersonating users.
- Make efforts to minimize customer cancellations and returns.




- Follow up with customers to ensure their issues are resolved.

Analyze and Report Issues:

- Update internal databases with information about technical issues and customer discussions.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.

Identify and Convert Opportunities:

- Work on new product launches and listings on the website and marketplaces
- Stay up-to-date with industry trends and best practices to continually improve the customer support function.
- Cross selling and upselling of products to existing or new customers with individual and team efforts.

Who You Are:

- Experience: Minimum 1 year in a similar profile/designation.
- Education: Bachelor's degree from a reputed institute/university. (Candidates pursuing their Bachelor’s degree can also apply)
- Skills:
- Capability of managing multiple priorities simultaneously.
- Should have analytical, problem-solving, and decision-making skills.
- Well organized, detail-oriented, and ability to multitask with great follow-up skills.
- Good communication skills, both verbal and written.




- Knowledge of MS Office, Google Suite, Emails, and Social Media Platforms.

Why Be a Part of TPSS?

- E-commerce Growth: Be part of the growing e-commerce industry.
- Daily Achievements: Enjoy the joy of achieving something new every day.
- Problem-Solving: Feel excitement in identifying solutions to problems.
- Fashion Passion: If fashion interests you, this is the right place for you.

Additional Information:

- Location: Jawahar Nagar, Jaipur
- Work Schedule: 6 Days Work Week
- Benefits: Paid leave, Provident Fund, Sales Incentive
- Salary: Depends Upon Previous Experience

How to Apply:

- Google Form: Fill in the Job Application Form - https://forms.gle/AYoFEtzN8Jzv8aV2A
- Initial Screening: Phone interview with HR.
- First Round: Skill Assessment and interview with the hiring manager.
- Second Round: Interview with senior management.

Join us in empowering women through fashion and providing outstanding customer experiences. We look forward to welcoming a new member to our dedicated team.

Job Types: Full-time, Permanent

Pay: From ₹10,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Jaipur 4 Adarshnagar, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

- Higher Secondary(12th Pass) (Required)

Experience:

- Customer service: 1 year (Required)
- total work: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Support Representative (India)
🏢 The Plus Size Store by Meera Creations
📍 India