FML Hospitality is looking for an experienced and commercially driven Operations Manager — F&B; Hospitality to oversee the operational performance of multiple outlets across the group.

This is a senior multi-unit leadership role, designed for a hospitality professional with 8+ years of experience who understands premium F&B; operations, team leadership, guest experience, financial performance and scalable systems.

The Operations Manager will not be responsible for running a single outlet. They will be responsible for ensuring that every outlet under FML Hospitality operates at the highest standard while achieving its commercial and operational targets.

Key Responsibilities

Multi-Outlet Operations

* Oversee day-to-day operations across multiple FML Hospitality outlets.

* Ensure consistent service, hospitality, food quality and operational standards.

* Conduct regular outlet visits, audits and performance reviews.

* Work closely with Outlet Managers, General Managers and department heads.

* Identify operational gaps and implement corrective action.

* Create and maintain group-wide SOPs and operating standards.

* Ensure smooth coordination between FOH, BOH, bar, kitchen and support teams.

Business & Financial Performance

* Take ownership of operational performance and outlet profitability.

* Monitor revenue, covers, AOV, table turnover and sales trends.

* Track food cost, beverage cost, labour cost, wastage and inventory variance.

* Analyse outlet P&Ls; and identify opportunities for improvement.

* Develop strategies to increase revenue and improve margins.

* Maintain cost discipline without compromising guest experience.

* Set operational KPIs and hold outlet leadership accountable.

Guest Experience





* Establish a consistent premium guest experience across all locations.

* Monitor service quality, hospitality, speed and presentation.

* Analyse guest feedback, reviews and complaints.

* Implement systems to improve customer satisfaction and retention.

* Personally oversee significant guest experiences, VIPs and high-value occasions when required.

People & Leadership

* Lead, mentor and develop outlet leadership teams.

* Support recruitment, onboarding and training.

* Establish performance standards and accountability.

* Identify high-potential team members and create growth opportunities.

* Develop a culture of ownership, discipline and hospitality.

* Ensure manpower planning is aligned with business requirements.

* Work closely with HR on retention and performance management.

SOPs & Systems

* Develop and implement operational SOPs across the group.

* Standardise opening and closing procedures, service protocols, cash handling, inventory, hygiene and guest handling.

* Build systems that allow FML Hospitality to scale without compromising quality.

* Conduct regular compliance and operational audits.

* Establish weekly and monthly reporting systems.

Inventory & Cost Control

* Monitor inventory and stock levels across outlets.

* Identify wastage, pilferage and variance.





* Work with procurement and kitchen teams to maintain cost efficiency.

* Monitor vendor quality and performance.

* Ensure consistency in purchasing specifications and product quality.

Events & Business Activations

* Oversee operational execution of events, collaborations, launches and special experiences.

* Coordinate staffing, kitchen, service, bar and guest flow.

* Work with marketing and creative teams to ensure concepts are operationally feasible.

* Ensure all activations maintain FML Hospitality’s standards.

New Outlet Development

* Support the leadership team in opening new outlets.

* Assist with operational planning, manpower, SOPs, training and pre-opening.

* Establish systems that can be replicated across future FML Hospitality concepts.

Candidate Profile

Experience: 8+ years in hospitality/F&B;

Multi-unit experience: Strongly preferred

Industry exposure: Premium restaurants, luxury hospitality, lifestyle F&B; or restaurant groups preferred.

The candidate should have strong experience in:

* Multi-unit restaurant operations

* P&L; and commercial management

* Team leadership

* Guest experience

* Cost control

* SOP implementation

* Restaurant systems

* Training and development

* New outlet openings

* High-volume and premium hospitality

Success Metrics

The Operations Manager will be measured on:

* Revenue growth

* Outlet profitability

* Cost and margin improvement

* Guest satisfaction

* Service consistency

* Labour efficiency

* Inventory variance and wastage

* Employee retention

* SOP compliance

* Outlet performance

* Successful new outlet launches

Pay: ₹15,319.96 - ₹58,679.18 per month

Work Location: Remote

📌 Operations Manager (India)
🏢 FML HOSPITALITY
📍 India