We are looking for a Support Executive to assist hotel clients in using our Hotel Management Software. The candidate will be responsible for handling customer queries, resolving software-related issues, providing guidance, and ensuring a smooth experience for our clients.

Key Responsibilities

- Provide customer support for Hotel Management Software.
- Handle client queries through phone, WhatsApp, email, or remote support.
- Guide hotel staff on how to use different software features.
- Resolve basic software and operational issues.
- Assist clients with billing, reservations, room management, reports, and other software functions.
- Provide software demonstrations and basic training to new clients.
- Record and track customer complaints and support requests.
- Coordinate with the technical team for issues that require further assistance.
- Follow up with clients until their issues are resolved.
- Maintain professional and friendly communication with customers.





Required Skills

- Good communication and customer-handling skills.
- Basic computer and software knowledge.
- Ability to understand and explain software features clearly.
- Positive problem-solving skills.
- Comfortable communicating with customers over calls.
- Basic knowledge of hotels, reservations, billing, or PMS software will be an advantage.
- Hindi and basic English communication skills.
- Freshers with good communication and computer skills can also apply.

Candidate Requirements

- Education: Graduate / Undergraduate
- Experience: Fresher or experienced candidates can apply.
- Job Type: Full-time
- Work Mode: Work from Office

Company: Revugain Brand Management Pvt. Ltd.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Revugain Brand Management
📍 India