Job Description – CRM Executive

Position: CRM Executive
Department: Facility Management
Location: HAL Road, Bangalore
Experience: 1–3 years
Industry: Facility Management / Residential Property Management

Job Summary

We are looking for a CRM Executive with MyGate experience to manage resident communication, complaints, service requests, and day-to-day coordination at a residential property. The candidate should be customer-focused, well-organized, and comfortable using MyGate for resident and community management.

Key Responsibilities

- Handle resident complaints, queries, and service requests through MyGate and other communication channels.
- Monitor and respond to resident requests within defined timelines.
- Maintain proper records of complaints, resolutions, feedback, and follow-ups.
- Coordinate with Facility Management, Security, Housekeeping, Maintenance, and other teams for issue resolution.
- Use MyGate for resident communication, announcements, visitor-related coordination, service requests, and community updates.
- Coordinate with residents regarding maintenance activities, inspections, shutdowns, and other site-related matters.
- Follow up with internal teams and ensure complaints are closed within the committed TAT.
- Prepare daily/weekly reports on complaints, pending requests, and resolutions.




- Maintain professional communication with residents and handle escalations effectively.
- Support the Facility Manager in resident engagement and community-related activities.
- Ensure all resident information and records are maintained accurately and confidentially.

Required Skills

- Mandatory: Hands-on experience with MyGate.
- Experience in residential facility management / apartment management preferred.
- Good verbal and written communication skills.
- Strong customer service and complaint-handling skills.
- Good knowledge of MS Office, especially Excel and Word.
- Ability to coordinate with multiple departments.
- Solid follow-up and problem-solving skills.
- Ability to handle residents professionally during escalations.
- Good documentation and reporting skills.

Preferred Candidate

- Experience as CRM Executive / Resident Relations Executive / Front Office Executive in a residential community.
- Candidates with MyGate and residential apartment experience will be preferred.
- Immediate joiners are preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 Uniservice Apartment Solutions
📍 India