Experience: 1–3 Years
Department: Operations

Job Summary

We are looking for an Order Management Executive to manage orders from processing to delivery and ensure smooth coordination between customers, sales, warehouse, and logistics teams.

Key Responsibilities

- Process and manage customer orders accurately and on time.
- Check product availability and coordinate with the warehouse for order fulfilment.
- Coordinate with Sales, Warehouse, and Logistics teams for smooth order processing.
- Track orders from processing to dispatch and final delivery.
- Follow up on pending, delayed, cancelled, or returned orders.
- Handle customer queries related to order status, availability, and delivery.
- Coordinate dispatch, delivery schedules, and required documentation.
- Maintain updated records of orders, dispatches, deliveries, and returns.
- Prepare basic daily/weekly order and dispatch reports.




- Identify and resolve order-related issues and discrepancies.
- Ensure timely closure of pending orders.

Requirements

- 1–3 years of experience in Order Management, Operations, Logistics, or Sales Coordination.
- Good knowledge of MS Excel/Google Sheets.
- Strong communication and coordination skills.
- Good follow-up and organisational skills.
- Ability to manage multiple orders and deadlines.
- Experience with ERP/CRM/order management software is an advantage.

Key Skills: Order Processing | Order Fulfilment | Logistics Coordination | Customer Handling | Order Tracking | MIS | Excel | Documentation

Benefits:

- Versatile schedule
- Food provided
- Paid sick time

Work Location: In person

📌 Order Management Associate (India)
🏢 Apni Kheti
📍 India