Job DescriptionPosition: Service Lead – ELV Systems & NetworkingLocation

Delhi NCR

Experience

8–12 Years

Employment Type

Full time

Role Overview

The Service Lead – ELV Systems & Networking will be responsible for leading the service and support operations for Electronic Security and Networking Systems. The role involves managing a team of service engineers, ensuring timely resolution of customer complaints, maintaining service quality standards, overseeing preventive and corrective maintenance activities, and delivering exceptional customer satisfaction while ensuring compliance with Service Level Agreements (SLAs).

Key ResponsibilitiesService Operations Management

- Lead and manage day-to-day service operations for ELV and networking projects.
- Ensure prompt closure of service requests and customer complaints within defined SLA timelines.
- Plan and monitor preventive and corrective maintenance activities across customer sites.
- Maintain high standards of service quality and customer satisfaction.

Team Leadership

- Supervise and guide service engineers and field technicians.
- Allocate resources and assign service calls effectively.
- Conduct technical training and knowledge-sharing sessions for team members.
- Monitor team performance and ensure adherence to company processes and standards.

Technical Support & Troubleshooting

- Provide advanced technical support for:
- CCTV Surveillance Systems
- Access Control Systems
- Fire Alarm Systems
- PIDS Systems
- Networking Devices and Infrastructure
- Analyze recurring issues and implement corrective and preventive actions.
- Coordinate with OEMs and vendors for escalations and technical resolutions.

Customer Relationship Management

- Serve as the primary point of contact for key customers regarding service-related matters.
- Conduct customer visits and review meetings to ensure service excellence.




- Build long-term relationships and identify opportunities for Annual Maintenance Contracts (AMC), upgrades, and additional services.

Documentation & Reporting

- Prepare and review service reports, maintenance records, and performance metrics.
- Ensure accurate documentation of service activities and inventory usage.
- Generate MIS reports and maintain service-related records.
- Monitor service KPIs and recommend process improvements.

Coordination & Commercial Support

- Coordinate with project, sales, procurement, and OEM teams for effective service delivery.
- Assist in preparing AMC proposals, BOQs, and service quotations.
- Support warranty claims and spare management activities.
- Ensure availability of critical spares and materials required for service operations.

Required Skills

- Strong knowledge of CCTV, Access Control, Fire Alarm, and Networking Systems.
- Expertise in Routing, Switching, VLAN, TCP/IP, DHCP, and Server-based Security Systems.
- Team Management and Leadership.
- Customer Relationship Management.
- SLA Management and Service Delivery.
- Preventive and Corrective Maintenance.
- Vendor and OEM Coordination.
- Root Cause Analysis and Troubleshooting.
- Reporting, Documentation, and MIS Preparation.

Preferred Qualifications

- Diploma/B.Tech in Electronics, Electrical, or Related Engineering Discipline.
- Certifications in Networking and Security Systems will be an added advantage.
- Experience with Honeywell MAXPRO, Endura, Gladius VMS, Solus ACS, and PIDS Systems.

Desired Candidate Profile

- 8–12 years of experience in ELV Systems, Electronic Security, and Networking.
- Minimum 2–3 years of experience in leading service teams and handling customer escalations.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple projects and service operations simultaneously.
- Customer-focused approach with commitment to service excellence.
- Willingness to travel as required for customer support and critical service activities.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Service Lead – ELV Systems & Networking (India)
🏢 SVS International
📍 India