Position: Collection Officer

Department: Holidays

Experience: Minimum 2 years of experience in collections, customer service, finance, or a related field

Location: Kochi

Job Summary

We are looking for a dedicated and detail-oriented Collection Officer to oversee payment collections for the Holidays Department. The selected candidate will be responsible for coordinating with customers regarding outstanding payments, maintaining collection records, and ensuring that all payment details are accurately updated in the MIS system.

Key Responsibilities

- Handle end-to-end payment collections for the Holidays Department.
- Contact customers through telephone calls, emails, and messages to follow up on outstanding payments.
- Ensure timely collection of payments and maintain regular communication with customers.
- Update the MIS system with payment details, collection status, follow-up remarks, and other relevant information.
- Coordinate with the sales and operations teams to obtain accurate customer information.
- Generate daily, weekly, and monthly collection reports.
- Reconcile customer payments and resolve payment-related discrepancies.




- Monitor outstanding balances and escalate critical cases whenever necessary.
- Ensure compliance with company policies and procedures.
- Maintain confidentiality regarding customer information and financial records.

Qualifications

- Bachelor's degree in commerce, finance, business administration, or a related discipline.
- Minimum of two years of relevant experience in collections or receivables management.
- Good communication and negotiation skills.
- Strong knowledge of Microsoft Excel, MIS reporting, and data management.
- Ability to work under pressure and meet deadlines.

Skills Required

- Excellent communication skills.
- Solid analytical and organisational abilities.
- Attention to detail.
- Negotiation and problem-solving skills.
- Customer relationship management skills.

How to Apply

Interested candidates are encouraged to apply by contacting us at:

- Email: [email protected]
- Phone: +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Collection Officer (India)
🏢 5 Dimensions HR
📍 India