Job Overview:
We are looking for a Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.

Key Responsibilities:

- Handle customer queries through calls, WhatsApp, email, and other support channels.
- Resolve customer issues and provide accurate information about courses, services, and processes.
- Follow up with customers and ensure timely resolution of complaints.
- Maintain customer records and update interactions in CRM/Google Sheets.
- Coordinate with internal teams to resolve customer concerns.
- Maintain qualified communication and ensure customer satisfaction.
- Prepare basic daily/weekly support reports.

Requirements:

- Good communication and interpersonal skills.
- Basic knowledge of CRM, Google Sheets, and MS Excel.
- Strong problem-solving and customer-handling skills.
- Ability to manage multiple queries and work under pressure.
- Prior experience in customer support/education industry is preferred.

Pay: ₹20,000.00 - ₹28,000.00 per hour

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 IMTS Institute
📍 India