PURPOSE OF ROLE

The role of a Restaurant Manager will be to oversee daily operations of the restaurant, ensuring high standards of food quality, customer service, and team performance.

The Restaurant Manager will be responsible for managing all aspects of the restaurant, like customer engagement, service excellence, hygiene standards, staff management and operations management with a focus on team development and achieving efficient operations.

JOB RESPONSIBILITIES

Operations & Service Excellence

- Ensure smooth day-to-day operations of the restaurant
- Maintain high standards of hygiene, food safety, and food quality
- Improve service standards and service quality
- Increase revenue ; develop b2b, delivery and catering business.
- Monitor inventory and ensure compliance to systems
- Manage and improve online delivery sales metrics.
- Implement SOPs and ensure compliance across all functions
- Ensure periodic and timely maintenance to ensure smooth operations

Team Leadership & HR

- Recruit, train, and manage restaurant staff
- Conduct regular performance reviews and provide feedback to management team and staff.
- Foster a positive work culture aligned with company values.
- Schedule shifts and manage workforce planning.
- Monitor and maintain attendance register and HRMS.
- Ensure hygiene and discipline in staff accommodations.

Customer Experience

- Ensure exceptional guest service and handle customer feedback
- Monitor and analyse feedbacks, google reviews and delivery ratings.
- Resolve complaints promptly and professionally




- Addressing feedbacks and reviews with team to avoid repetition of complaints.

Financial Performance & Strategic Oversight

- Monitor daily sales, expenses, and profitability
- Prepare and analyse reports (sales, labour, inventory)
- Collaborate with management on promotional strategies and growth plans
- Ensure cost control and budget adherence
- Improve KPI’s related to delivery and dining sales

SKILLS

- Strong leadership, team management and communication skills.
- Ability to solve problems and resolve issues
- Knowledge of food and beverage industry regulations
- Experience with sales forecast and cost analysis
- Ability to create a positive and respectful work environment
- Solid customer handling skills
- Flexible schedule with the ability to work in break shift, weekends, and holidays.
- Ability to speak Hindi & English fluently.
- Knowledge in using petpooja software is preferred. Knowledge of computers is a must.

WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS

- 5+ years of relevant experience in restaurant industry.
- Degree/Master qualification in hotel management or similar courses.
- Experience of handling online delivery sales.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Food provided

Application Question(s):

- Are you familiar with Petpooja and experienced in handling MIS and documentation ?

Education:

- Bachelor's (Preferred)

Experience:

- Restaurant: 10 years (Required)

Language:

- Hindi , English (Required)

Work Location: In person

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