Enquiry Management Executive

Job Type: Full time

Pay: ₹15,000 - ₹20,000 per month + Performance Incentives

Full Job Description

Angroos Gifts Boutique is looking for a friendly, organized, and customer-focused Enquiry Management Executive to handle customer enquiries, prepare quotations, follow up with customers, and convert enquiries into successful orders. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.

Responsibilities

- Handle customer enquiries received through phone calls, WhatsApp, email, website, Instagram, Facebook, and walk-in customers.
- Respond to customer enquiries promptly and professionally.
- Understand customer requirements and recommend suitable gift hampers and gifting solutions.
- Explain product features, customization options, branding services, pricing, and delivery timelines.
- Prepare quotations and send them to customers.
- Follow up regularly to convert enquiries into confirmed orders.
- Maintain accurate enquiry records and customer databases.
- Build and maintain strong customer relationships.
- Resolve customer concerns professionally and ensure customer satisfaction.
- Coordinate with the sales, design, production, packing, accounts, and delivery teams.
- Provide customers with regular updates regarding their orders.




- Support showroom operations whenever required.
- Perform other duties assigned by the management.

Requirements

- Bachelor's Degree or equivalent qualification.
- Excellent communication skills in Malayalam and English.
- Basic Hindi communication is an added advantage.
- Strong customer service, follow-up, and communication skills.
- Good negotiation and problem-solving abilities.
- Basic knowledge of Microsoft Office and computer applications.
- Experience in customer service, enquiry management, telecalling, retail, sales, or front office is preferred.
- Freshers with excellent communication skills and a willingness to learn are welcome to apply.

Benefits

- Performance Incentives
- Career Growth Opportunities
- Professional Training
- Friendly and Professional Work Environment

Job Type

- Full-time

Pay

₹10,000 - ₹20,000 per month

Supplemental Pay

- Performance Bonus
- Incentive Pay

Schedule

- Day Shift
- Monday to Saturday
- Additional hours during festive seasons when required

Language

- Malayalam (Required)
- English (Required)
- Hindi (Preferred)

Work Location

In person – Kadavanthra, Kochi

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Enquiry Management Executive (India)
🏢 Gifts Boutique
📍 India