JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Position: Assistant Manager (Analytics)- Employee Commute Services

ROLE AND RESPONSIBILITIES

Job Description: Assistant Manager (Analytics) – Commute/Transport
A Transport Analytics Assistant Manager for Employee Commute Services oversees corporate mobility programs, using data to identify optimization opportunities, control costs, and ensure/enhance safety. The resource needs to bridge data science and operations to create seamless, cost-effective daily travel experiences for corporate workforces.
Data Analytics & Reporting
Develop, maintain, and enhance commute operations dashboards tracking key metrics including OTA%, OTD%, no-show rates, fleet utilization, scheduling efficiency, and per-cab occupancy
Build automated reporting frameworks for daily, weekly, and monthly commute performance reviews
Perform root cause analysis on operational deviations such as service delays, high no-show rates, and cost overruns
Create data visualizations and executive summaries for leadership reviews and business presentations
Analyze cost impact of no-shows, route inefficiencies, and underutilized fleet capacity
Operations Intelligence
Monitor and analyze commute request patterns, shift-wise demand, and seasonal trends to support capacity planning
Develop predictive models for demand forecasting, route optimization, and fleet deployment
Identify opportunities for cost optimization through data-driven recommendations on route consolidation, vehicle right-sizing, and scheduling improvements
Track and analyze safety incident data (major/minor incidents) to identify patterns and recommend preventive measures




Support vendor performance evaluation through SLA compliance analytics
Platform & Tools Management
Manage and optimize data pipelines from transportation management systems (e.g., MoveInSync ETS)
Administer and enhance BI tools and dashboards (Excel, or similar platforms) for commute analytics
Ensure data integrity, accuracy, and timeliness across all reporting systems
Collaborate with technology teams to improve data collection, integration, and automation capabilities
Stakeholder Management & Communication
Partner with Commute Program Managers, site operations teams, and vendor partners to translate data into actionable strategies
Present analytical findings and recommendations to senior leadership and cross-functional stakeholders
Respond to ad-hoc data requests and provide analytical support for strategic initiatives
Train and mentor team members on analytics tools, methodologies, and best practices
Process Improvement
Identify and implement process improvements through data analysis and benchmarking
Develop and standardize KPI definitions, measurement methodologies, and reporting templates
Drive automation of manual reporting processes to improve efficiency and reduce turnaround time
Establish data governance standards for commute analytics

Essential Skills
Technical Skills: Advanced proficiency in Microsoft Excel. Experience with BI tools (Tableau, Power BI) and data visualization is highly valued.
Technology Tool Skills: Hands-on experience with corporate transport software (e.g., MoveInSync, Routematic), and GPS tracking dashboards.
Strong knowledge of administration, facilities, and transport management principles.
Proficiency in fleet planning and fleet management software.
Excellent organizational, communication, and leadership skills.
Ability to handle customers, analyze data, and resolve conflicts.

Required Qualifications:




Bachelor's degree in business/computer science
3-5 year’s experience in transportation or facilities management
Strong analytical and problem-solving skills
Program management experience
Knowledge of transportation demand management principles
Excellent communication and interpersonal skills
Experience with transport management software/tool
Key Performance Measures
Compliance with the Service Level Agreement established between Jones Lang LaSalle and Amazon (Client)

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive advantages package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Assistant Manager - Commute Analytics (India)
🏢 JLL
📍 India