Level 1 – Associate / Customer Support Executive

Experience: 6 Months to 1.5 Years
Location: Bangalore
Shift: 5:00 PM – 5:00 AM IST (Rotational Shift)
Work Model: Work From Office

We are looking for candidates with experience in customer support, payment processing, or banking-related processes. The candidate should be comfortable handling customer queries, resolving basic issues, and providing accurate information while maintaining high service quality.

Key Responsibilities

- Handle customer queries related to payments, transactions, banking services, or accounts.
- Provide timely and accurate resolutions to customer concerns.
- Understand basic payment processing concepts such as transactions, payment status, refunds, and disputes.




- Follow process guidelines and maintain proper documentation.
- Escalate complex issues to the appropriate team.
- Deliver excellent customer service with strong communication skills.

Requirements

- 6 months to 1.5 years of relevant experience.
- Knowledge of payment processing and banking-related processes is mandatory.
- Positive English communication skills.
- Basic understanding of customer support processes.
- Comfortable working in rotational/night shifts.

Pay: Up to ₹460,000.00 per year

Benefits:

- Commuter assistance

Work Location: In person

📌 CSE (Customer Support Executive) (India)
🏢 Accentrix Solutions
📍 India