Customer Relationship Executive – Retail Industry

Position: Customer Relationship Executive

Industry: Retail

Department: Customer Relationship Management / Sales

Reports To: Store Manager / CRM Manager

Experience: 1–3 years in Retail, Customer Service, or Relationship Management

Employment Type: Full-Time

Location: Orion Mall

Job Summary

We are looking for a Customer Relationship Executive with experience in the retail industry to manage customer interactions, build long-term relationships, drive repeat business, and ensure excellent customer satisfaction. The ideal candidate should have strong communication skills, good product knowledge, and experience handling customer queries, follow-ups, complaints, and sales support.

Key Responsibilities

Welcome and assist customers in a professional and friendly manner.

Build and maintain strong relationships with existing and recent customers.

Handle customer enquiries through phone calls, WhatsApp, email, and in-store interactions.

Follow up with customers regarding enquiries, quotations, purchases, deliveries, services, and feedback.

Maintain regular communication with existing customers to encourage repeat purchases.

Handle customer complaints and coordinate with the relevant departments for timely resolution.

Maintain accurate customer information and interaction records in the CRM system.

Generate leads through customer follow-ups and existing customer databases.

Support the sales team in achieving sales, conversion, and customer-retention targets.

Identify opportunities for upselling and cross-selling products.

Inform customers about new products, offers, promotions, loyalty programs, and events.

Conduct customer satisfaction and feedback calls.

Coordinate with sales, billing, delivery, inventory,



and service teams to resolve customer issues.

Maintain confidentiality of customer information.

Prepare daily and weekly reports on enquiries, follow-ups, conversions, complaints, and customer feedback.

Ensure company customer-service standards and SOPs are followed.

Candidate Profile

Graduate or equivalent qualification preferred.

1–3 years of relevant experience in the retail industry is preferred.

Experience in customer relationship management, retail sales, showroom operations, or customer service.

Excellent verbal and written communication skills.

Good knowledge of customer handling and relationship-building techniques.

Strong follow-up and coordination skills.

Comfortable working with CRM software, MS Office, and basic computer applications.

Target-oriented with a strong customer-service mindset.

Pleasant personality, professional grooming, and positive attitude.

Ability to handle customer complaints calmly and professionally.

Willingness to work in retail shifts, weekends, and holidays as required.

Key Skills

Customer Relationship Management

Retail Customer Service

Customer Follow-up

Complaint Handling

Sales & Conversion

Upselling & Cross-selling

CRM Management

Communication Skills

Lead Management

Customer Retention

Coordination

Problem Solving

Negotiation Skills

Key Performance Indicators (KPIs)

Customer satisfaction and feedback score

Repeat customer rate

Customer retention

Lead-to-customer conversion

Follow-up completion

Sales and revenue contribution

Upselling/cross-selling performance

Complaint resolution time

CRM/database accuracy

Achievement of assigned targets

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive – Retail Industry (India)
🏢 Team HR
📍 India