Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SAP SuccessFactors Learning
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
In the role of Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application system. This position requires maintaining seamless communication to ensure the continuous operation of high-quality systems. The role focuses on accurately identifying client concerns and crafting effective solutions by leveraging a thorough understanding of the product. Daily activities include monitoring system performance, addressing client inquiries, and collaborating with various teams to uphold service excellence and client satisfaction.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Document and communicate technical issues and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to optimize support efficiency.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Skilled & Technical Skills:

- Must To Have Skills: Proficiency in SAP SuccessFactors Learning.
- Strong problem-solving abilities with a focus on client issue resolution.
- Excellent communication skills to effectively interact with clients and internal teams.
- Ability to analyze system behavior and identify root causes of technical issues.
- Familiarity with application support processes and best practices.
- Capability to manage multiple tasks and prioritize effectively in a dynamic environment.

Additional Information:

- The candidate should have minimum 2 years of experience in SAP SuccessFactors Learning.

- This position is based at our BDC11 - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru