Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position:

We are seeking a Salesforce Health Cloud Business Analyst to partner with business stakeholders, understand healthcare business needs, and translate them into clear functional requirements. The role will support Salesforce Health Cloud implementation and enhancement initiatives across patient management, care coordination, care plans, patient engagement, provider relationship management, and case management.

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Role: Salesforce Health Cloud Business Analyst
- Location: Pune
- Experience: 8 to 12 Years




- Job Type: Full Time Employment

What You'll Do:

- Conduct requirement gathering sessions, workshops, and stakeholder interviews.
- Analyze and document business processes, use cases, user stories, and functional requirements.
- Translate business requirements into detailed functional specifications.
- Support Salesforce Health Cloud implementation and enhancement initiatives.
- Document healthcare workflows related to patient management, care coordination, care plans, patient engagement, provider relationship management, and case management.
- Work with Solution Architects and development teams to design scalable solutions.
- Support sprint planning, backlog refinement, user acceptance testing, demos, and business walkthroughs.
- Prepare functional test cases, UAT scenarios, process documentation, workflows, and training materials.

Expertise You'll Bring:

- 3+ years of Salesforce Business Analyst experience.
- Experience with Salesforce Health Cloud, Service Cloud, Sales Cloud, Experience Cloud, and Salesforce Flow.
- Strong understanding of Salesforce data model and security concepts.
- Robust skills in requirement elicitation, user story creation, process mapping, gap analysis, functional documentation, stakeholder management, and UAT planning.
- Healthcare and Life Sciences business process knowledge, including patient journey and care management workflows.
- Knowledge of healthcare compliance and regulatory considerations.
- Preferred exposure to EMR/EHR integrations, Data Cloud, Agentforce, Agile/Scrum, GxP, HL7/FHIR,



and CSV validation processes.
- Preferred certifications include Salesforce Administrator, Salesforce Business Analyst, Salesforce Health Cloud Accredited Professional, Salesforce AI Associate, or Salesforce Data Cloud Consultant.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

1

Open Positions

Salesforce Service Cloud - Service Cloud,Salesforce Industry Products - Health Cloud

Skills Required

PUNE

Location

Salesforce Service Cloud - Service Cloud,Salesforce Industry Products - Health Cloud

Desirable Skills

181929

Job Code

📌 Salesforce Health Cloud Business Analyst (India)
🏢 Persistent
📍 India