Job Title

Relationship Manager

Location

Mumbai, Maharashtra, India

Employment Type

Full-time

Experience

2–5 years

Job Summary

We are looking for a proactive and customer-focused Relationship Manager to build and maintain strong relationships with clients, understand their requirements, ensure customer satisfaction, and identify opportunities for business growth. The ideal candidate should have robust communication, negotiation, and relationship-building skills.

Key Responsibilities

- Build and maintain strong, long-term relationships with existing and potential clients.
- Understand client requirements and recommend suitable products or services.
- Act as the primary point of contact for clients and address their queries promptly.
- Regularly follow up with clients to ensure satisfaction and resolve concerns.
- Identify opportunities for upselling, cross-selling, and generating repeat business.
- Coordinate with internal teams to ensure timely delivery of products/services.
- Maintain accurate records of client interactions, requirements, and sales activities.
- Achieve assigned sales, revenue, and customer retention targets.
- Conduct client meetings, presentations, and product/service demonstrations when required.




- Monitor market trends and competitor activities to identify new business opportunities.
- Prepare regular reports on client engagement, sales pipeline, and business performance.

Requirements

- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
- 2–5 years of experience in relationship management, sales, business development, or a customer-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal and negotiation abilities.
- Customer-oriented approach with strong problem-solving skills.
- Ability to manage multiple clients and priorities effectively.
- Good knowledge of MS Office/CRM tools.
- Willingness to travel for client meetings, if required.

Key Skills

Client Relationship Management | Sales & Business Development | Communication | Negotiation | Customer Retention | Upselling & Cross-selling | Lead Generation | CRM | Problem Solving

Key Performance Indicators

- Client retention and satisfaction
- Revenue and sales target achievement
- New business generation
- Upselling and cross-selling
- Client engagement and response time

Pay: ₹18,000.00 - ₹28,000.00 per month

Work Location: On the road

📌 Relationship Manager (India)
🏢 Aura Bloom Solutions
📍 India