Key Responsibilities:

- Business Planning and review Coordinates with Account Manager for account plan recent areas of growth
- Transition Coordination
- Plans and reviews the people Infra Tech requirements with the transition team in order to
- finalize the target delivery model
- Reviews and Sign off SOW MSA to complete contractual process
- Sign off training certification methodology to ensure right skilling of the engagement
- Operations
- Co ordinate resource deployment across all processes for the engagement Size Span
- Shift Utilization skill set to ensure budget pricing compliance
- Idneitfy needs for training to ensure development across domain Operations and
- Behavioral
- Governance Planning
- Prepare Internal and External Governance model to monitor contractual compliance
- employee engagement performance and relationship health
- Performance Talent Planning
- Created scorecard for the engagement and flow it down to the team to ensure alignment
- on engagement objective




- Creates career development Succession planning for direct reportees to ensure
- sustainable employee engagement and motivation
- Financial Review
- Conducts monthly financial review with direct reportees and BU head and take corrective
- actions if any
- Resource Optimization
- Identify and implement opportunities for work redesign Shift utilization staff mix staff
- utilization to meet exceed internal financial goal
- Revenue Enhancement
- Validates and prepares business case for identified opportunities within existing service lines
- for growth
- CSAT
- Engages with the key client stakeholders on areas of improvements and commits resourc
- in order to enhance customer satisfaction
- Domain F A RTR AP AR FP A Strong domain knowledge in these area

Preferred Skills:

BPM->Leadership - JL7B

📌 Services Head Client Operations (India)
🏢 Infosys BPM
📍 India