The Front Desk Employee is the first point of contact for our guests. This role blends traditional restaurant hosting with play area coordination. You will greet families, manage table waitlists, handle play area admissions, and ensure a safe, welcoming workplace for children and adults.

Core Responsibilities:

Guest Welcoming & Check-In

- Greet arriving guests with an energetic, friendly attitude.
- Explain the venue rules, layout, and pricing structures clearly.
- Check children into the play area using our tracking system.
- Secure signed safety waivers from parents or legal guardians.
- Issue wristbands, stamps, or passes to playing children.

Table & Play Queue Management

- Manage the seating chart for the dining area.
- Balance restaurant walk-ins, reservations, and play area capacities.
- Quote accurate wait times for both dining and playing.
- Guide guests to their tables or direct them to the play zone.

Point of Sale (POS) & Administration

- Process payments for play admission or merchandise.
- Answer phone calls regarding birthday parties/events and reservations.
- Maintain a clean, organized, and presentable front desk counter.
- Log guest feedback or safety incidents immediately for management.

Safety & Area Monitoring





- Ensure no child enters or leaves without a registered guardian.
- Monitor front desk security gates to prevent wandering toddlers.
- Enforce hygiene rules, such as requiring grip socks in play zones.

Required Skills and Qualifications:

Key Skills

- Multitasking: Ability to handle long lines and ringing phones calmly.
- Communication: Clear verbal skills to talk to both adults and kids.
- Tech-Savvy: Quick at learning restaurant booking and POS software.
- Patience: High tolerance for loud, high-energy family environments.

Qualifications & Experience

- High school diploma or equivalent preferred.
- Previous experience as a host, receptionist, or childcare worker is a plus.
- Basic math skills for handling cash and card transactions.
- Must be available to work weekends, holidays, and late evening shifts.

Work Environment & Benefits

- Environment: Vibrant, fast-paced, and highly rewarding for family-oriented individuals.
- Benefits: Free/discounted meals, play area perks for family members.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Desk Receptionist (West Bengal)
🏢 the-backyard-kolkata
📍 West Bengal