Summary

On behalf of our premier client, Tech Mahindra, we are seeking motivated and clear-speaking individuals for the position of Customer Support Associate. This is a 100% Work from Home (WFH) contractual role within a high-velocity E-commerce support division. You will act as the primary point of contact for customer queries, resolving issues efficiently while delivering top-tier customer service in Malayalam and English.

Responsibilities

- Inbound Voice Support: Handle incoming customer calls regarding e-commerce orders, tracking, refunds, and account issues.
- Issue Resolution: Actively listen to customer problems, diagnose complaints, and provide accurate updates as per guidelines.
- Data Accuracy: Maintain thorough documentation of customer interactions within the database tools.
- Performance Targets: Meet standard BPO metrics including Average Handling Time (AHT), Customer Satisfaction (CSAT), and login productivity.

Mandatory System Requirements

Candidates must own the following workstation setup to be eligible for onboarding (Company does not provide assets):

- Device: Personal Laptop or Desktop with a minimum Intel i5 processor (or equivalent). Note:



Government-issued laptops are strictly not eligible.
- Memory & OS: Minimum 8 GB RAM paired with Windows 10 or higher operating system.
- Connectivity: Dedicated Broadband internet connection with a minimum secure speed of 20 Mbps or above.
- Interview Mandate: Candidates must join the virtual interview process exclusively using their laptop.

Ideal Candidate Profile & Eligibility

- Education: Open to both Graduates (any discipline) and Undergraduates.
- Experience: Open to both Freshers and Experienced professionals.
- Language Skills: Fluent proficiency in Malayalam paired with at least Average English communication skills.
- Age Limit: Maximum up to 30 years of age.

Job Details & Logistics

- Work Arrangement: 100% Remote (Work From Home).
- Employment Type: Contractual Role.
- Working Schedule: 6 days a week with Rotational Shifts and Rotational Weeks Off.
- Shift Duration: 9 hours total log-in time (8 hours operational productivity + 1 hour break).

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Customer Support Associate (India)
🏢 SKS Talent Solutions
📍 India