Department: Front Office

Position: Front Office Executive

Reports To: Front Office Manager / Hotel Manager

Job Summary

The Front Office Executive is responsible for welcoming guests, handling check-in and check-out, managing reservations, responding to guest requests, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

- Greet and welcome guests professionally.

- Handle guest check-in and check-out procedures.

- Manage room reservations, cancellations, amendments, and walk-in bookings.

- Verify guest identification and complete registration procedures.

- Allocate rooms and coordinate with housekeeping regarding room status.

- Handle guest queries, requests, complaints, and feedback professionally.

- Manage telephone calls, WhatsApp messages, emails, and booking enquiries.

- Coordinate with housekeeping, maintenance, accounts, and management.

- Maintain accurate guest records and front office documents.

- Collect room payments and provide bills/receipts as required.

- Monitor pending payments and communicate them to management.

- Handle OTA bookings such as Booking.com, MakeMyTrip, Goibibo, Agoda, etc.

- Ensure all bookings, no-shows, cancellations, and room status are updated correctly in the PMS.

- Assist guests with local information, transportation, and other requirements.

- Maintain proper cash handling and shift handover records.

- Ensure the reception area is clean,



organized, and presentable.

- Follow hotel SOPs, safety procedures, and guest privacy requirements.

- Report maintenance issues and other operational problems immediately.

- Prepare daily front office reports as required by management.

- Maintain professional communication and appearance at all times.

Required Skills

- Good communication and interpersonal skills.

- Basic computer knowledge.

- Knowledge of hotel PMS and OTA platforms is preferred.

- Valuable customer service attitude.

- Ability to handle complaints calmly and professionally.

- Basic knowledge of billing and cash handling.

- Ability to work in shifts, including night shifts.

- Good English communication; Tamil/Hindi knowledge is an advantage.

Qualification & Experience

- Minimum qualification: 12th Pass / Diploma / Degree.

- Previous hotel front office experience is preferred.

- Freshers with good communication skills may also be considered.

Performance Expectations

- Quick and accurate check-in/check-out.

- Excellent guest satisfaction.

- Accurate reservation and billing records.

- Proper coordination with all departments.

- Zero errors in booking, payment, and room-status updates.

- Professional handling of guest complaints.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Internet reimbursement

Work Location: In person

📌 Front Office Executive (Receptionist) (Coimbatore)
🏢 elegant city centre
📍 Coimbatore