General Information

Location

Jaipur, Rajasthan

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

19-Aug-2026

Job ID

20048

Description and Requirements

Benefit Claim Service process deals with processing death and determining if any benefit is due and issue them to the designated Bene as per the policy which are reported by Social Security Administration, Employer, or others (spouse, relative etc.) It also includes doing research on multiple systems and tracking of all customer communications associated with the death benefit payments and remaining contributions. MetLife sends the letters to the Annuitant's address if any amount is due to be paid to them and in case of no response to letters, phone calls are made, and emails are sent out. This is known as the Outreach process. Post Outreach, a current process starts which is known as the "Abandoned Property Process". After we do the outreach there is a benefit which is due, and it is our obligation to pay this benefit out to our customers and if they do not respond then we have to escheat this. This will be escheated to the estate and at a later point customers can claim those funds from the state, so MetLife must ensure that we take off or remove the liabilities of the records of accounting and place them into an abandoned property which is a holding area.

Process death for Structured Settlements and Income Annuities

Processing the Death of the Annuitant in the system as per the request coming from Bene or Contingent Annuitant

Transaction processing using multiple applications and doing thorough research for accurate processing

Verify all necessary documents and details before processing any transaction and take the decision to complete, Pend, or refer the case

Understand and interpret the handwritten documents from US customers

Through email address outreach (group email box)



reach out to customers claim packages through sending out templatized emails

Review and process updates on deferred death notifications received in the prior month

Assign cases to the admins and reviewers for processing

Process Abandoned Property transactions for Annuities and investments. Processing the steps as per the SOPs & QRGs and conducting comprehensive research of the prior required actions taken on the transaction

Transaction processing using multiple applications and records.

Verify all necessary documents, details, and history of the case and decide to process accordingly.

Interpret the documents, especially handwritten information

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

📌 Sr. Insurance Associate (India)
🏢 MetLife
📍 India