WHO ARE WE LOOKING FOR?

We’re looking for an experienced US Tax skilled with:

- 7+ years of experience in US Individual and Business Tax
- At least 2 years of experience in a supervisory role
- Experience leading customer-support or tax operations teams
- Strong knowledge of IRS regulations and state taxation
- Experience handling customer queries through chat or written channels
- Strong written communication and problem-solving skills
- Immediate availability preferred

WHAT WILL YOU DO?

- Lead, coach and mentor a team of US Tax Chat professionals
- Supervise real-time customer interactions through chat channels
- Ensure timely, accurate and customer-friendly responses
- Monitor chat quality, productivity, response time and service levels
- Support the team in resolving escalated and complex tax queries
- Allocate workloads and ensure timely completion of deliverables
- Ensure adherence to chat processes, quality standards and tax guidelines
- Drive performance improvement and capability building
- Keep the team updated on changes in tax laws and regulations

WHAT MAKES YOU A GREAT FIT?

US TAX EXPERTISE




Strong knowledge of US Individual and Business Tax, IRS regulations and state taxation

CHAT OPERATIONS
Ability to supervise live-chat queues, written responses and customer escalations

TEAM LEADERSHIP
Experience coaching teams and managing productivity, quality and performance

CUSTOMER FOCUS
Ability to resolve tax-related queries while delivering a positive customer experience

COMMUNICATION
Strong written communication, organisation and multitasking skills

QUALIFICATIONS
Bachelor’s degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred

WHY JOIN PACIFIC GROUP?

GROW YOUR CAREER IN US TAX CHAT OPERATIONS

- Lead a specialised US Tax Chat team
- Handle diverse and complex customer queries
- Build expertise in tax-support operations
- Drive service quality and customer experience
- Work in a collaborative and growth-focused environment
- Access continuous learning and leadership development

📌 TEAM LEADER / ASSISTANT MANAGER US TAX – CHAT PROCESS (India)
🏢 PACIFIC GLOBAL SOLUTIONS
📍 India