Key Responsibilities:

Platform Management & Implementation

1. Execute the installation, configuration, and successful deployment of the NXRadar platform in both SaaS and secure On-Premise/air-gapped customer environments.

2. Assist in the deployment, management, and troubleshooting of platform components like Kubernetes clusters in restricted environments.

3. Perform routine management, monitoring, and maintenance of all application and complete infrastructure components (including virtualization, containerization, OS) to ensure maximum availability and performance.

4. Assist in platform upgrades, security patching, and infrastructure lifecycle projects as directed by senior engineers.

5. Perform routine data migration, backup, and restoration procedures under supervision.

6. Provide onsite or remote support for application performance, platform performance, and infrastructure health.

Application & Infrastructure Operation & Support

1. Operate core application functionalities and workflows as required by the Customer or as per Scope of engagement defined.

2. Operate the application features, or co-ordinate with customer’s team members to achieve core deliverables defined in the service contracts.

3. Monitor platform and complete infrastructure health using tools like Prometheus, Grafana, or the ELK stack, responding to alerts and escalating as needed.

4. Provide Tier 1/2 technical support to customers, troubleshooting and resolving issues related to application functionality, performance, stability, and underlying infrastructure.

5. Coordinate effectively with customer IT/Operations teams for required access, system checks, and support activities.

Troubleshooting & Escalation

1. Conduct thorough root cause analysis (RCA) for reported incidents.

2. Diagnose and resolve network-related issues,



applying a solid understanding of networking (TCP/IP, DNS, firewalls, load balancers) in our controlled environments.

3. Manage and coordinate escalations to the internal Development, Product, and senior Infrastructure teams for complex bugs or issues.

4. Ensure timely communication and follow-up with customers throughout the support lifecycle.

5. Document and track support tickets, resolutions, system changes, and create knowledge base articles specific to our isolated infrastructure diligently.

Education:

Any Graduate degree preferably in Computer Science, Information Technology, or a related technical discipline.

Essential Technical Expertise

1. Solid, demonstrable understanding of Linux administration (command-line proficiency, file systems, service management, basic networking).

2. Foundational knowledge of containerization technologies (Docker/Podman) and core orchestration concepts (Kubernetes principles).

3. Strong grasp of core networking concepts: TCP/IP, subnets, routing, firewalls, and DNS.

4. Understanding of virtualization fundamentals (Type-1/Type-2 hypervisors, e.g., VMware, KVM).

5. Familiarity with infrastructure monitoring and alerting principles.

Additional Skills

1. Understanding or basic experience with high-level languages such as Python, or scripting in Bash.

2. Familiarity with database concepts (SQL/NoSQL) and querying.

3. Knowledge of cloud infrastructure (AWS, Azure, GCP) environments, especially as it relates to SaaS deployment.

4.



Exposure to infrastructure-as-code tools (Terraform, Ansible) is a plus.

5. Understanding data backup/restore concepts and tools.

6. Previous experience in technical support, NOC, or similar operational role is advantageous.

Benefits:

1. Flat Hierarchy: Enjoy a cooperative environment where every voice matters.

2. Flexible Work Hours: Tailor your schedule to fit your lifestyle and enhance work- life balance.

3. Dynamic Team: Join a vibrant, forward-thinking group of young professionals.

4. Inclusive Culture: Experience an open and supportive work atmosphere that encourages creativity.

5. Career Development: Benefit from structured career paths that align with your goals.

6. Mentorship Opportunities: Receive guidance and support from experienced mentors to help you grow.

Pay: ₹40,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Application Question(s):

- Are you a graduate in Computer Science, Information Technology, or a related technical discipline?
- Do you have a basic understanding of Linux administration and command-line operations?
- Do you have a basic understanding of Kubernetes concepts?
- How would you rate your understanding of networking concepts such as TCP/IP, DNS, subnets, routing, and firewalls?
- Do you have knowledge of virtualization technologies such as VMware or KVM?
- Are you familiar with cloud platforms such as AWS, Azure, or GCP?
- Are you comfortable working in a technical support and troubleshooting role involving applications and infrastructure?
- Are you available to work from Mumbai?
- Please mention any projects, internships, certifications, or hands-on experience related to Linux, networking, cloud, Docker, Kubernetes, or technical support.

Work Location: In person

📌 Application Support Trainee (India)
🏢 CyberNX Technologies
📍 India