Member Experience Agent

White-glove concierge service | Full time | India | U.S. working hours

Your mission: make every SyRVN member feel heard, cared for, and confident that their request is in excellent hands.

This is not a traditional call-center job.

We are building a high-touch personal concierge service for busy members. They rely on us to make life easier—whether that means researching the right option, coordinating an appointment, resolving a problem, making a booking, or simply ensuring that something gets done properly.

We are looking for smart, hard-working people who genuinely enjoy helping others. You will combine human warmth and sound judgment with AI and modern digital tools to deliver service that feels personal, fast, thoughtful, and effortless.

What you will do

Own member requests from the first message through completion—do not just pass them along.

Respond quickly, communicate clearly, and keep members updated before they need to ask.

Research, compare, coordinate, book, purchase, schedule, follow up, and solve problems on a member’s behalf.

Use AI thoughtfully to research faster, organize information, draft clear responses, and improve the quality of your work.

Notice the small details, remember member preferences, and look for ways to make each experience better than expected.

Work closely with other agents, ask for help when needed, and step in to help teammates deliver for their members.

Keep accurate notes so that every request and commitment is easy for the team to understand and continue.

You may be a great fit if you…

Get real satisfaction from making customers happy.

Are warm, patient, resourceful, and naturally service-minded.





Write and speak excellent English and can communicate professionally with international members.

Have a strong sense of urgency and are known for responding and following up quickly.

Take ownership, use good judgment, and stay with a problem until it is resolved.

Are organized, detail-oriented, comfortable juggling priorities, and dependable under pressure.

Love teamwork and care more about the member’s outcome than personal credit.

Are curious about AI and eager to learn how to use it responsibly to work smarter and serve members better.

What you do not need

You do not need a specialized background in finance, accounting, engineering, or any other technical field. Industry experience matters less to us than attitude, intelligence, communication, ownership, responsiveness, and a genuine desire to serve.

Experience and working style

Customer service, hospitality, travel, concierge, or international BPO experience is helpful—but not required. Exceptional freshers are welcome. You must be comfortable working U.S. hours from India and using phone, email, chat, WhatsApp, web applications, and AI-enabled tools.

Compensation

₹30,000–₹50,000 per month, based on experience and demonstrated skills, with the potential for performance-based recognition and incentives.

How to apply

Send your resume and a short note answering one question: “What does exceptional customer service mean to you?” We care less about a polished cover letter and more about the thoughtfulness, clarity, and warmth of your response.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: Hybrid remote in Noida, Uttar Pradesh (Noida)

📌 Member Experience Agent (India)
🏢 SyRVN
📍 India