Chennai, Tamil Nadu
Job Summary

Resource should have minimum 6+ years of relevant experience on Print service including LRS, HP, GMPS

Key Responsibilities

Roles and responsibilities

Manage in-scope Backend Print Management Tool
Provide information about installed print queue names to customer
Provision unmanaged printers to Customer printer portal & enroll for print queue management
Conduct adequate testing and certification
Provide Level 2 & 3 support
Provide Incident Resolution & Root Cause Analysis

Provide advice to Customer via Team lead on:
Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications
Potential impact on performance
Technical feasibility
Report printing problems
Provide usage-based reporting
Provide technical assistance for Print Configuration Services
Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations
Review and approve standard Print Configuration Specifications
Implement and deploy Print Configuration for in-scope Hardware from a centralized management system
Conduct system-level and End-User testing of Print Configuration(s)



to validate that they perform in accordance with the approved Specifications and can be deployed successfully
Managed Print Configuration testing results
Manage deployment efforts using formal project management tools, methodologies and standards
Manage and/or coordinate upgrades, patches and alerts
Create /update new knowledge articles for newly identified issues and their resolution.
Should resolve ticket and service request within agreed SLA.
Should be a Team player
Reports to Team Lead for any escalated issues.
Skill Requirements

Skills Required

Print Configuration Management
Print Setting Monitoring
Print Environment Management
Print Firmware Management
Print Driver Management
LRS VPSX Queue for Special Print Unmanaged Printers
LRS Portal Management
OEM & 3rd Party Coordination
Output management LRS
Warranty Management
Label Printing Software Support
Consumables Management Support Coordination
Incident & Service Request Management
Global MPS Solutio
Label and Bulk printing
Print font management
Secure Print
Other Requirements
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📌 Senior Administrator - Desk Side Services, AMT Asset Management Software (Chennai)
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