We are looking for dedicated and customer-focused Customer Service & Customer Relations Executives to manage customer interactions and customer experience across our existing Experimental Stores and upcoming Gachibowli Store.

The role will focus on delivering an excellent in-store customer experience, understanding customer requirements, collecting and managing feedback, resolving customer concerns, and building robust relationships with customers.

Key Responsibilities:-

Customer Service

- Welcome and interact with customers in a friendly and professional manner.
- Understand customer preferences and assist them with product selection.
- Provide accurate information about ice cream flavours, products, offers and ongoing promotions.
- Ensure customers receive a smooth and pleasant experience throughout their store visit.
- Handle customer queries and concerns professionally and promptly.
- Coordinate with the store team to resolve customer issues.

Customer Relations & Engagement

- Build positive and long-term relationships with customers.
- Engage with regular customers and understand their preferences.
- Encourage repeat visits and customer loyalty.
- Collect customer feedback regarding products, service and overall store experience.
- Record and communicate customer feedback to the Store Manager/management.
- Identify recurring customer concerns and coordinate with the relevant team for resolution.

Customer Feedback & Complaint Management

- Proactively seek customer feedback.
- Handle complaints with patience and professionalism.
- Ensure customer complaints are properly recorded and followed up until resolution.
- Escalate serious or unresolved customer issues to the Store Manager.
- Track customer feedback and identify opportunities to improve the customer experience.

Store-Level Support

- Support the store team during peak hours to ensure smooth customer service.
- Assist in maintaining customer-facing areas and overall store presentation.




- Ensure customer service standards and company SOPs are followed.
- Support promotional activities and customer engagement initiatives at the store.
- Coordinate with Operations and Marketing teams whenever required.

Candidate Requirements

- Education: Minimum 12th qualification; graduation preferred.
- Experience: 1–3 years in customer service, customer relations, retail, QSR, hospitality, café or similar industry preferred.
- Freshers with excellent communication and customer-handling skills may also be considered.
- Fluency in Telugu, Hindi and English is mandatory.
- Excellent verbal communication and interpersonal skills.
- Pleasant, confident and approachable personality.
- Strong customer-handling and problem-solving abilities.
- Should be energetic, active and comfortable interacting with customers throughout the day.
- Should be willing to work in rotational shifts, weekends and holidays.
- Good grooming and professional appearance are required.

Key Skills

- Customer Service
- Customer Relationship Management
- Communication Skills
- Complaint Handling
- Feedback Management
- Customer Engagement
- Problem Solving
- Interpersonal Skills
- Team Coordination
- Active Listening

Key Performance Indicators (KPIs)

- Customer satisfaction score
- Customer feedback collection and quality
- Complaint resolution time
- Customer complaint closure rate
- Repeat customer engagement
- Customer retention and relationship building
- Service quality and SOP compliance
- Customer experience at store level
- Attendance, punctuality and discipline

Preferred Candidate Profile

The ideal candidate should be highly customer-oriented, confident, energetic and fluent in Telugu, Hindi and English, with the ability to interact comfortably with customers from different backgrounds.

Candidates with experience in hospitality, QSR, cafés, restaurants, retail, luxury retail or customer relationship roles will be preferred.

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

- Customer Relations Executive: 1 year (Required)
- Hotel Industry: 2 years (Required)

Work Location: In person

📌 Customer Service & Customer Relations Executive (Madhapur)
🏢 Vint Foods & Beverages
📍 Madhapur