- Daily Operations Management: Supervise day-to-day front-of-house and back-of-house operations to ensure seamless workflow and adherence to brand standards.
- Guest Relations & Satisfaction: Greet guests, handle inquiries, and resolve complaints promptly and professionally to ensure memorable guest experiences.
- Team Leadership & Training: Assist mentoring staff across departments (e.g., front desk, housekeeping, food and beverage).
- Quality & Compliance: Conduct regular inspections of facilities, rooms, and dining areas to maintain strict compliance with health, safety, and hygiene regulations.
- Event Coordination: Help plan and execute in office events, banquets, or VIP visits to ensure flawless execution.
Skills:
- Strong leadership, communication, and interpersonal skills.
- Exceptional problem-solving abilities under pressure.
- Proficiency in MS Office Suit.
- Expertise in managing budgets or inventory.
- Work Schedule: Flexibility to work weekends, holidays, and rotating shifts as required by the hospitality industry.