PEARLPICK VENTURES PRIVATE LIMITED
Job Title: Client Relationship Officer (CRO)
Experience: 1–3 Years
Location: Chennai
Candidate's Preferred Location: Chennai
Employment Type: Full-Time
About Us
Pearlpick Ventures is a leading Business and Legal Advisory firm that has served 5,000+ startups and MSMEs across India. We specialise in Trademarks, Patents, Copyrights, Designs, and Business Legal Compliance. Having our office headquartered in Chennai, we are expanding our team to deliver exceptional client experiences at scale.
Role Overview
The Client Relationship Officer serves as the primary point of contact between the firm and its clients, ensuring seamless communication, timely service delivery, and long-term client satisfaction. This role is critical to client retention, repeat business, and referral generation.
Roles & Responsibilities
- Manage and maintain relationships with existing clients across trademark, patent, copyright, and legal compliance portfolios
- Act as the single point of contact for all client queries, updates, and follow-ups
- Coordinate with internal teams — Legal, Operations, and Accounts — to ensure timely delivery of filings, registrations, renewals, and advisory services
- Provide proactive, regular updates to clients regarding case status, hearing dates, office action responses, and documentation requirements
- Handle client communications professionally through calls, emails, WhatsApp, and in-person meetings
- Identify additional client requirements (renewals, new filings, enforcement actions, compliance needs) and recommend suitable services
- Maintain accurate and up-to-date records of all client interactions, follow-ups, and escalations in the firm's CRM system
- Support the onboarding process for new clients, including document collection and initial briefing
- Assist in collecting client feedback and resolving service-related concerns promptly
- Contribute to client retention targets and support reactivation of dormant client accounts
- Prepare periodic reports on client engagement, pending follow-ups, and service delivery timelines
Required Skills & Qualifications
- Graduate or Postgraduate in any relevant discipline (Commerce, or any degree preferred)
- 1–3 years of experience in client handling and customer relationship management (experience in a legal or an ISO is a strong advantage)
- Excellent verbal and written communication skills in English and Tamil
- Strong interpersonal skills with the ability to build trust and maintain professional relationships
- Good coordination, organisational, and follow-up abilities
- Proficiency in MS Excel, Google Workspace, and basic reporting tools
- Ability to handle multiple client accounts simultaneously and work under deadlines
- A service-oriented mindset with attention to detail
Preferred (Good to Have)
- Familiarity with IP filings, trademark procedures, or legal service workflows
- Experience working with CRM tools (Zoho CRM, HubSpot, or similar)
- Basic understanding of government portal processes (TMR, Patent Office, MCA)
- Fluency in Tamil and English is required. Knowledge of Telugu, Malayalam, or Kannada will be an added advantage.
What We Offer
- Opportunity to work with a fast-growing, purpose-driven business advisory firm
- Exposure to IP law and business legal compliance across diverse industries
- Structured training and professional development
- Collaborative and supportive work setting
- Performance-based incentives
How to Apply Send your resume to
[email protected] with the subject line: "Application – Client Relationship Officer – Chennai"
Work Location: Thousand Lights, Chennai (In-person)
Application Question(s):
- Total work experience?
- This role requires candidates who are currently based in Chennai. Please confirm your current location.
- Do you have experience in client handling or customer relationship management?
- Current salary & Expected salary?
- Language Known ?
Pay: From ₹18,000.00 per month
Work Location: In person
📌 Client Relationship Officer (Chennai)
🏢 Pearl Pick Ventures
📍 Chennai