About BDIL

Bharati Defence & Infrastructure Limited (BDIL) is one of India's emerging defence technology and system integration organizations, delivering advanced communication, surveillance, and mission-critical solutions across Air, Land, and Marine platforms.

BDIL is now firmly aligned with the Government of India’s Atmanirbhar Bharat and Make in India vision, aspiring to play a leading role in indigenous defence manufacturing, shipbuilding, and allied infrastructure projects.

About the Role

We are looking for a Client Support Executive – Post Sales who will be responsible for managing customer relationships and ensuring a seamless post-sales experience.

The role will act as a key interface between customers and internal teams including Sales, Service, Engineering/R&D;, Production, Quality, Supply Chain and Finance to ensure timely resolution of customer queries, complaints, service requests and delivery-related requirements.

The ideal candidate should be customer-focused, proactive, organized and strong in follow-up and coordination, with a transparent sense of ownership for customer issues until closure.

Key Responsibilities

- Manage customer queries, service requests and post-sales support requirements.
- Act as the primary point of contact for customers after order execution.
- Build and maintain strong relationships with existing customers.
- Coordinate with internal teams for order status, delivery.
- Track customer complaints and service requests from registration through closure.
- Coordinate with technical/service teams for timely resolution of customer issues.
- Monitor complaint resolution TAT and ensure timely customer communication.
- Handle customer escalations professionally and ensure appropriate closure.
- Follow up with Sales, Production, Logistics, Quality,



Engineering and Service teams on customer commitments.
- Maintain accurate records of customer interactions, complaints, service requests and resolutions.
- Prepare MIS reports related to customer complaints, pending issues, service status and closures.
- Maintain customer information and communication records in CRM/ERP systems.
- Collect customer feedback and identify opportunities to improve customer satisfaction.
- Support the team in improving customer retention and overall post-sales experience.

Candidate Profile

We are looking for candidates who have:

- Bachelor's degree in Business Administration, Commerce, or a related field.
- 2–5 years of experience in Customer Support, Client Servicing, Post-Sales Support, Order Management, Service Coordination or Customer Relationship Management.
- Experience in a B2B or technical product environment will be preferred.
- Strong verbal and written communication skills.
- Excellent follow-up and coordination capabilities.
- Strong customer-handling and problem-solving skills.
- Ability to manage multiple customer requirements simultaneously.
- Good working knowledge of MS Excel, Word and PowerPoint.
- Exposure to CRM/ERP systems will be an added advantage.
- Ability to work collaboratively with cross-functional teams.

Why Join Us?

At Exicom, you will have the opportunity to work in a technology-driven and growing industry, interact with diverse customers and internal stakeholders, and play an important role in delivering an excellent customer experience beyond the point of sale.

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

- Provident Fund

Application Question(s):

- What is your residence location ?
- What is your joining period?
- What is your current and expected salary ?

Work Location: In person

📌 Client Support Executive - Post Sales - Malad, Mumbai
🏢 Bharati Defence & Infrastructure
📍 Malad