Roles & ResponsibilitiesAccount Manager cum Social Media Manager

The Account Manager cum Social Media Manager will be responsible for managing assigned client accounts, ensuring smooth client communication, coordinating internal execution, and overseeing the planning and publishing of social media content.

1. Client Account Management

- Manage assigned client accounts from onboarding through ongoing execution.
- Act as the primary point of contact for assigned clients.
- Maintain professional and proactive communication with clients.
- Understand client requirements, expectations, objectives, and priorities.
- Collect and communicate client feedback clearly to the internal team.
- Manage client revisions and ensure they are addressed within agreed timelines.
- Build and maintain solid, long-term client relationships.
- Take ownership of assigned accounts and ensure overall client satisfaction and retention.

2. Content Planning & Social Media Management

- Prepare monthly content calendars for assigned clients.
- Plan social media content based on the client's brand, objectives, audience, and marketing requirements.
- Develop content ideas, concepts, captions, scripts, and other content requirements where applicable.
- Ensure content aligns with the client's brand identity and communication objectives.
- Schedule and publish approved content across relevant social media platforms.
- Monitor the content publishing schedule and ensure consistency.
- Coordinate required changes and approvals before publishing.

3. Internal Team Coordination

- Coordinate with designers, video editors, content writers, digital marketers, and other internal teams.
- Communicate client requirements accurately to the respective execution team.
- Follow up with team members regarding assigned deliverables and deadlines.




- Ensure all client deliverables are completed and shared within the committed timeline.
- Identify execution delays or challenges and escalate them to management when required.
- Maintain smooth coordination between the client and internal teams.

4. Campaign & Marketing Support

- Support campaign planning and execution for assigned clients.
- Coordinate with the performance marketing team regarding campaign requirements and creative assets.
- Provide relevant client inputs and campaign requirements to the marketing team.
- Offer performance campaign guidance based on client objectives and requirements.
- Track campaign-related updates and communicate relevant information to clients.
- Support the team in improving campaign execution and client outcomes.

5. Reporting & Documentation

- Prepare and share monthly client reports.
- Compile relevant social media and campaign performance data.
- Provide basic performance insights and observations to clients.
- Maintain proper documentation of client requirements, approvals, feedback, revisions, and deliverables.
- Keep account-related information updated and organized.
- Ensure timely submission of internal and client-facing reports.

6. Client Growth & Upselling

- Identify opportunities to provide additional services to existing clients.
- Understand the client's evolving marketing and business requirements.
- Recommend relevant additional services where appropriate.




- Coordinate with management/business development teams regarding potential upselling opportunities.
- Support the conversion of additional requirements into approved and billed services.
- Contribute to account growth and increased business from existing clients.

7. Account Ownership & Performance

- Take complete ownership of assigned client accounts.
- Ensure deliverables are executed according to agreed timelines and quality standards.
- Proactively identify potential client issues before they become major concerns.
- Resolve routine client issues effectively and escalate critical matters to management.
- Maintain high standards of communication, professionalism, and accountability.
- Contribute towards client retention and long-term account growth.

8. Additional Responsibilities

- Participate in internal and client meetings whenever required.
- Support campaign launches, content shoots, client requirements, and other marketing activities.
- Adapt to changing client requirements and project priorities.
- Maintain confidentiality of client information, pricing, strategies, credentials, and internal processes.
- Perform any other duties or responsibilities assigned by management from time to time.

Key Performance Areas

Performance will be evaluated based on:

- Timely content planning
- Timely completion of deliverables
- Quality and consistency of social media execution
- Client communication
- Client satisfaction
- Issue resolution
- Account ownership
- Client retention
- Reporting and documentation
- Internal team coordination
- Additional business/upselling from existing clients
- Overall account growth and performance

Pay: ₹26,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule
- Paid time off

Work Location: In person

📌 Social Media Manager (Kochi)
🏢 Beyond Folks
📍 Kochi