About the Role

We are looking for a friendly, confident and highly personable Receptionist/Client Relationship Executive to be the first point of contact for our clients.

This role is not limited to sitting at the reception desk. A major part of the job involves speaking with clients over the phone, making follow-up calls, responding to enquiries and ensuring that every client feels welcomed and well looked after.

Key Responsibilities

- Answer and manage the business phone throughout the day.
- Respond to incoming calls, WhatsApp enquiries and client questions in a polite and professional manner.
- Make outbound calls to clients for appointment confirmations, follow-ups, enquiries and treatment-related coordination.
- Follow up with enquiries and potential clients and encourage them to visit the clinic.
- Welcome clients warmly when they arrive at the clinic.
- Understand the client's requirement and direct them to the appropriate team member.
- Schedule and coordinate appointments.
- Maintain accurate client information and appointment records.
- Coordinate with doctors, therapists and the internal team to ensure smooth client flow.
- Handle clients who may be anxious, uncertain or have questions about treatments with patience and confidence.
- Maintain a warm, positive and professional atmosphere at reception.

What We Are Looking For

Personality is extremely important for this role.

We are looking for someone who:

- Is naturally friendly, warm and approachable.




- Has a personality that allows them to make friends easily and build rapport with clients quickly.
- Enjoys talking to people and is comfortable initiating conversations.
- Can communicate confidently and clearly in both English and Malayalam.
- Must be able to understand English and Malayalam well, including what clients are asking for and what they need.
- Is comfortable speaking on the phone for a significant part of the day.
- Is willing and comfortable to answer the business phone throughout the day.
- Has good listening skills and can understand a client's needs before responding.
- Is confident enough to follow up with clients rather than waiting for them to call.
- Is organised, responsible and punctual.
- Can remain pleasant and professional even during busy periods.
- Has a positive attitude and enjoys working in a client-facing environment.

An Ideal Candidate Would Be

Someone who naturally says:

"Let me help you."

rather than simply:

"I don't know."

You should genuinely enjoy interacting with people, remember clients, make them feel comfortable and create a positive first impression of our business.

Prior experience in a clinic, hospital, hotel, beauty/aesthetics or customer-service workplace is an advantage, but personality and communication skills are more significant.

CVs with photograph must be attached.

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Receptionist/Administrator (Kozhikode)
🏢 Elyra Health and Diagnostics
📍 Kozhikode