Designation: Client Care Associate

Organization: Advanced Veterinary Care Foundation

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full-Time

Reporting to: Floor Supervisor

Job description

As a Front Desk Associate in a facility with 24*7 operations, this role will play a crucial role in

providing seamless service delivery to all customers and pets along with facilitating customer

appointments and record management. He/she will work in a fast-paced environment, handling

customer queries, front desk administration and billing activities.

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Duties & Responsibilities

- Manage the entire Customer care experience.
- Greet customers with an empathetic and cordial demeanour.
- Record customer and pet data efficiently, along with updating medical records.
- Assist in new Pet registration process.
- Attending phone calls & email queries related to hospital services courteously and promptly.
- Direct calls and visitors to the appropriate staffmembers within the hospital.
- Schedule patient appointments accurately, ensuring proper documentation and

communication with relevant departments.

- Provide all assistance required by customers with the admissions and check-out process.
- Address pet concerns and complaints professionally and escalate issues to the appropriate

personnel when necessary.

- Maintain a calm and empathetic attitude when dealing with difficult situations.




- Efficient process adherence to billing activities
- Daily collection tally and handover to finance.
- To effectively utilize Hospital Information System, EPABX system and other software

provided.

- Monitor the front desk area and ensure a secure and protected environment for customers, pets,

visitors, and staff.

- Follow security protocols and procedures in case of emergencies.
- Collaborate with other members of the veterinary team, including veterinarians, nurses and

support staff, to deliver comprehensive patient care.

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Qualifications & Skills

- Minimum Qualifications:- Graduation
- Experience:- Min 3 years’ experience; preferably with 1 year or more, of service industry

Healthcare experience.

- Communication Skills: Proficiency in English and Hindi or Marathi
- Computer Skills: Proficiency in using computer systems and electronic health records.
- Teams Player: Work collaboratively within a team’s environment to achieve the best

possible outcomes for patients.

- Knowledge of medical terminology is a plus.
- Compassionate and Caring: Display a genuine love for animals and a strong commitment

to their well-being and comfort.

Pay: ₹30,000.00 - ₹33,940.51 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Client Care Associate (Front Office) (Mumbai)
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