About Us:

WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.

WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

- We are built for scale.
- We are built for complexity.
- We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

- A powerful Customer Data Platform (CDP)
- Real-time behavioral segmentation and intelligence
- Omnichannel journey orchestration
- AI-driven personalization and recommendations
- Deep analytics, experimentation, and revenue attribution
- WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.

Learn more about us at http://webengage.com

Key Responsibilities

1. Strategic Solutioning & Value Engineering

- Master the Product & "Selling AI": Develop a master-level understanding of the WebEngage suite, specifically our AI-powered personalization and predictive features. You must be able to explain our AI capabilities to a CTO, while using your AI tools to build the pitch.
- Architecture & Frameworks: Create visual data-flow diagrams and integration frameworks that clearly demonstrate how WebEngage fits into complex enterprise ecosystems (CDPs, Warehouses, CRMs).
- ROI & Economic Modeling: Move beyond feature lists. Build and standardize ROI calculators and value-assessment models that mathematically prove the economic impact of our solution to C-level stakeholders.

2. Innovation & Efficiency (The "AI-First" Workflow)

- Modernize the Workflow: Actively utilize Generative AI and up-to-date productivity tools (e.g., LLMs, automation scripts) to accelerate routine tasks.



Find better ways to summarize client discovery notes, generate technical specs, and research industry trends.
- Reimagine Deliverables: Lead the evolution of our RFPs, RFIs, and Solution Documents. Instead of static text responses, explore dynamic formats, visual storytelling, and data-backed responses that stand out to buyers.
- Benchmarking & Insights: Analyze deployments across key sectors (BFSI, Retail, etc.) to identify "impact stories." Use these patterns to build reusable "Best Practice" playbooks for the wider sales team.

3. Collaboration & Market Intelligence

- Sales Partnership: Collaborate with Partner Managers and Sales Executives to execute complex engagements. Bring a "Value Engineering" mindset to discovery sessions and POCs.
- Bridge the Gap: Act as the intelligent bridge between the market and the product. Provide structured feedback to Product Management regarding emerging AI-led market opportunities and cross-industry patterns.

Requirements

- 5–7 years of experience in Technical Pre-Sales, Sales Engineering, or Solutions Consulting (SaaS preferred).
- Critical Thinking: You don't just follow a template; you question it. You have a proven ability to deconstruct complex client challenges and rebuild them into elegant solution narratives.
- Tool-First Efficiency: Demonstrated ability to adopt new tools quickly. You are comfortable using new age AI, visualization, and automation platforms to enhance your daily output.
- Technical & Soft Skills
- Consultative Selling: Expertise in listening to client challenges, forming problem hypotheses, and articulating value effectively to both technical and non-technical stakeholders.
- Architecture Fluency: Strong understanding of enterprise software architecture, APIs, and data flows. You can explain how WebEngage integrates into a complex ecosystem without confusing the room.
- Communication Style: Excellent verbal and written skills, with a flair for visual communication. You prefer a clean diagram over a wall of text.

📌 Senior Solution Consultant - BFSI Domain (Mumbai)
🏢 WebEngage
📍 Mumbai