Job Summary

We are looking for a professional, friendly, and well-organized Receptionist to join our hospital front-office team. The candidate will be responsible for providing excellent patient service and ensuring smooth reception and front-desk operations.

Key Responsibilities

- Welcome and assist patients, attendants, and visitors.
- Handle OP registration, appointments, token management, and patient enquiries.
- Provide information regarding doctors, consultation timings, departments, and hospital services.
- Answer and manage incoming telephone calls professionally.
- Coordinate with doctors, nursing, billing, laboratory, pharmacy, and other departments.
- Assist with IP admission, discharge, billing, and patient clearance procedures.
- Maintain accurate patient records, registers, and documentation.
- Enter and update patient details in hospital software/EMR.
- Handle patient concerns and complaints professionally and escalate them when required.
- Inform patients about changes in doctor schedules and appointments.
- Maintain confidentiality of patient and hospital information.
- Follow hospital policies, procedures, and front-office standards.
- Perform other duties assigned by management.

Requirements

- Graduate preferred.




- Previous hospital reception or front-office experience is preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Knowledge of hospital software/EMR is an advantage.
- Good telephone etiquette and customer-service skills.
- Ability to work effectively in a fast-paced hospital environment.
- Pleasant personality, professional attitude, and good patient-handling skills.
- Fluency in English and Malayalam preferred.
- Ability to work in shifts, including weekends or holidays, as per hospital requirements.

Preferred Candidate Profile

Candidates with previous experience in hospital reception, OP/IP registration, appointment scheduling, patient coordination, billing coordination, and EMR/Hospital Management Software will be preferred.

Candidates with strong patient-handling, communication, and front-office coordination skills are encouraged to apply.

Pay: ₹10,000.00 - ₹20,000.00 per month

Advantages:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement

Education:

- Bachelor's (Required)

Experience:

- receptionist: 2 years (Required)

Location:

- Kannur District, Kerala (Required)

Work Location: In person

📌 Receptionist (Kannur)
🏢 SYRUS SKINCARE,IRITTY
📍 Kannur