Job Description:

- About SAP Support Team
- The SAP Support Team plays a pivotal role in maintaining seamless operations and ensuring optimal performance of SAP systems by providing comprehensive assistance across various levels
- Technical support team Level 2 Support team specializes in advanced troubleshooting addressing complex issues that require in depth analysis beyond initial inquiries
- They work closely with technical experts to identify root causes and implement effective solutions
- Technical support team Level 3 Oversees core infrastructure management including performance tuning system upgrades security management and database optimization
- Their role is critical in ensuring system stability accessibility and risk management while maintaining compliance with regulatory requirements
- They also play a key role in monitoring and controls to prevent disruptions and safeguard operational integrity
- Functional support team focuses on aligning SAP modules with business processes assisting users in configuration and optimization to ensure effective workflows data integration and smooth operations
- Additionally they drive enhancements to improve system functionality and usability
- Data governance and management team Monitoring and improving data quality and standards Managing risk associated with reference and master data
- Governance Risk and Compliance Managing security to provide reasonable assurance that access to SAP is restricted to appropriate authorized individuals
- Location Mysore
- The team is looking for Support SAP L2 in rotational shifts 24 X 5 model

Key Responsibilities:

- Assign tasks and monitor the progress of assigned tasks effectively manage work load in Service Now management system
- Resolve SAP application issues that arise from the firm s global implementations
- Provides guidance assistance coordination and follow up on client questions or problems




- Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience
- Root cause analysis should be provided
- Must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
- Work with internal subject matter experts to obtain resolution
- Reviewing the issues handled by the team members before escalating further when sending back to the customer
- Doing the quality check on the cases on a day to day basis
- Would act as shift in charge and take responsibility for SLA for their respective shifts
- Assist team members in functional issues
- Contribute ideas opinions to the team and listen respond to other team members views
- Demonstrate professionalism competence and clarity of communication when dealing with the internal and external team
- Train team members on new deployments
- Assist lead s in new deployments
- Root cause analysis should be provided
- Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
- Qualification Master degree
- Experience Minimum 3 to 5 years

Technical Requirements:

- What are we looking for in you
- Deep knowledge of SAP FICO Account receivable Accounts Payable General Ledger Asset Accounting Cost Center Accounting Profit Center Accounting and Internal Order
- Knowledge of basic configurations in FI modules
- Knowledge on integration FI SD and FI MM
- Added advantage if FI to T E integration
- Adept at communicating and operating in fast paced and complex environments of diverse business cultures
- Added advantage if has implementation experience
- Experience on Service now tool added advantage
- Should conduct audit of cases
- SAP Certification preferred but not mandatory
- Work in 24 X 5 rotational Shift and also Sunday support for middle east countries
- Knowledge on IDOC processing and month end activities
- Good Communication and email Writing skills

Preferred Skills:

MST->EY-MST-EY

📌 Process Specialist (Mysuru)
🏢 Infosys BPM
📍 Mysuru